Coordinator (m/f/x) e-Commerce Customer Operations

☞ First Climate AG

Visualizza: 203

Giorno di aggiornamento: 07-10-2024

Località: Bad Vilbel Hesse

Categoria: Marketing / PR

Industria: Renewables & Environment Environmental Services Oil & Energy

Posizione: Associate

Tipo di lavoro: Full-time

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Contenuto del lavoro

Company Profile

With more than twenty years of experience and over 500 large and medium sized customers, First Climate is among the leading service providers in green energy, climate neutrality and water sustainability worldwide.

First Climate Markets AG is a leading international service provider in carbon and renewable energy markets. As a specialist, we cover the entire value chain from project development to commercialization. With more than twenty years of market experience, we are one of the pioneers in this field. We are firmly established as a leader in our core markets.

Key Responsibilities Include

In the area of carbon neutrality, green energy and water services for companies, the existing market potential is outstanding, and the development prospects are excellent. To realize this potential, we are looking for you as a new member of our dynamic and international team. You report directly to the head of department.

Key responsibilities* Be the primary contact for myFirstClimate.com customer inquiries about our digital solutions, products and services
  • Assist clients for all matters and liaise with the relevant internal stakeholders to ensure a seamless customer journey
  • Analyse support workflows and make suggestions to improve efficiency and effectiveness
  • Innovate and improve on-site customer experience for all product categories, services and digital solutions
  • Manage online product data and monitor stock levels and coordinate with relevant internal teams
  • Monitor trading performance and coordinate data flow with Corporate Finance
Specific Requirements

The ideal candidate has a Bachelor´s degree in business administration (or comparable qualification) and 3+ years working experience in e-Commerce. He or she has a solid digital literacy, understanding of e-Commerce business models and is passionate about customer service excellence. Fluent spoken and written English is required.

Required Start Date

Immediately or upon agreement.

What We Offer
  • Scope: responsible action in a dynamic and growing company
  • Sustainability: pursue Triple Bottom Line with our enthusiastic team
  • Work-Life-Balance: trust-based working hours, flexibility (e.g. mobile working from home), employee events
  • Know-How: training and development opportunities
  • Comfort: great team atmosphere, a corporate culture based on partnership, flat hierarchies and modern working environment
  • Fair: market-based remuneration and performance-based variable target bonus
  • Benefits: commuter / public transport allowance, JobRad (bike scheme), company car for private use (under certain conditions), company pension scheme, company phone.
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Scadenza: 21-11-2024

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