Associate Customer Care

Contenuto del lavoro

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

Primary Responsibilities

Tasks department

• Order processing:
• International order processing for medical products and spare parts, including monitoring of delivery dates and preparation of offers
• Commercial processing of repairs and returns including preparation of cost estimates and replacement deliveries
• Control of dispatch and delivery processing, taking into account the respective country regulations and import regulations for returns and repair deliveries
• Invoicing including application for and processing of commercial papers, export documents and letters of credit
• Creation of offers in cooperation with sales
• Active customer support and advice by telephone and in writing, both in order-related as well as product-related and technical questions in close cooperation with sales and product management
• Acquisition of orders (i.e. additional sale of accessories, sale of stock items, suggestion of framework agreements)
• Worldwide customer contact and correspondence in German and English
• Receivables management in cooperation with accounting and sales
  
  

Strategic & Coordinating Tasks

• Central control function in the value creation process as a cross-departmental link to product management, purchasing, shipping, production control in many areas that do not belong to order processing, but are relevant to the execution of orders or to answer customer concerns
  

General tasks

• Dispatch processing of sample devices and prototypes including preparation and application for the necessary dispatch documents for trade fairs, workshops and customer demonstrations
• Close cooperation with sales in all questions of customer service, pricing, mailings
• Demo device management
• Creation of statistics and evaluations
• Initiation and active participation in measures for synchro processes
  

General tasks

• Strict compliance with the quality, occupational safety and environmental regulations.
• Implementation of the instructions of the quality / environmental management representative and the occupational safety specialist.
  
  

Required Experience, Education, Skills And Competencies

• Relevant professional experience in export processing and in dealing with export documents and customs regulations
• Very good MS Office knowledge as well as SAP R3 (module SD) and ATLAS
• Independent use of the language in English (GER-B2) *
• Quality conscious, trustworthy and reliable
• Willingness to travel to all locations and business contacts
• Customer and team oriented
• Communicative skills, solution-oriented and assertive
• Structured and systematic way of working
  

Travel Requirements

• None
  

Physical Requirements

• Quality conscious, trustworthy and reliable
• Willingness to travel to all locations and business contacts
• Customer and team oriented
• Communicative skills, solution-oriented and assertive
• Structured and systematic way of working
  

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.