IT Support Engineer

☞ NSC Global

View: 171

Update day: 24-10-2024

Location: Wiesbaden Hesse

Category: R & D Information Technology Consulting / Customer Service

Industry:

Job type: Vollzeit

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Job content

Overview:
IT Support Engineer Level 2

Provide on site support to maintain, analyse, troubleshoot, and repair computer systems, hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Support and maintain user account information including rights, security and systems groups.

Nsc (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Nsc is a private company that has delivered tailored solutions to 50 of the world’s leading multinational enterprises, outsourcers and service providers for the past 20 years.

Responsibilities:
  • Field incoming help requests from end users via both telephone and work orders in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
  • Build rapport and elicit problem details from help desk customers
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Qualifications:

  • 2+ years of experience providing on site support with: Dell Desktop / Laptop; HP Desktop / Laptop / Printer; Lenovo Desktop / Laptop; Lexmark Printer, IBM Printer
  • Must pass a pre employment criminal background check and credit check
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Deadline: 08-12-2024

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