IT Support Coordinator (m/f/d)

Life is change - improving life is our motivation. As a global life science company with more than 55,000 employees, we are doing everything we can to defeat serious chronic diseases. With our innovative medicines, we help millions of people worldwide to enjoy a better quality of life. To do this, we also have to keep improving as a company. And we need to find employees who are looking ahead with us and are highly motivated to follow our path.

Do you thrive in collaborative work environments, working closely with teams to ensure seamless IT operations and user satisfaction? Are you skilled at aligning business objectives with IT strategies, ensuring the smooth integration of technology into everyday operations? Can you inspire and motivate others, fostering a positive team culture and driving excellence in IT support?

If you answered YES to these questions, then we want to hear from you! Novo Nordisk is currently seeking a highly skilled IT Support Coordinator to join our team.

About the department

Global IT Operations Service Desk and IT Support consists of multiple teams of highly skilled and dedicated employees located around the world in our sales affiliates and our Global Service Centre acting responsible for both 1st level support, Onsite support and single point of contact in the local sites, while also participating actively in Product Teams in other areas such as Digital Workplace and Infrastructure. We have a strong focus on collaboration, we are curious, and we are embracing new ideas on how to deliver projects successfully.

The position

As an IT Support Coordinator, you will supervise and support the local IT support team to deliver efficient and effective IT services support, including installation, troubleshooting and repair of IT systems and applications. Furthermore, you will implement and manage the Tech bar operations ensuring all support tickets are resolved in a timely manner. Moreover, you will maintain collaborative relationship with the IT support vendors and manage related SLAs and KPIs by also ensuring continuous improvement of services based on user feedback.

Additionally, you will

• Engage as IT Support Partner with Line of Business (LoB) - perform local communication on relevant Global IT support topics, while promoting the adoption and usage of the Global Service desk
• Purchase IT equipment, process invoices and ensure accurate financial control
• Manage end user device equipment life-cycle process from procurement to disposal, ensuring accurate asset management in the relevant tools
• Ensure all technology-related documentation within your support scope is accurate and up to date as per KCS methodology.
• Assist and collaborate in GITO driven project implementations, participate in KanBan and relevant Agile features.

Qualifications

• University Degree in IT/Computer Science or bachelor’s degree with relevant discipline
• Minimum of 3 years of IT support related experience
• Proven ability to lead local IT support or other relevant infrastructure services
• Appropriate service management program (e.g., ITIL certification)
• Outstanding English and pronounced German language skills

Working at Novo Nordisk - that means changing lives

As one of the world’s leading pharmaceutical companies, we at Novo Nordisk have pursued a strong mission since our founding in 1923: to fight diabetes and other serious chronic diseases. We are proud of our employees. Because with their enthusiasm and daily commitment, they are the guarantor of our success. We value their individuality and diversity and want them to develop their talents in a constructive working atmosphere. That’s why we focus on respectful, inclusive, appreciative interactions. Come to Novo Nordisk. Let’s improve the world together!

Contact

Are you interested in this exciting position? Then we look forward to receiving your online application.

Application deadline

Please apply promptly through our online portal as interviews are conducted on an ongoing basis.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.