Internship IT Service Operations Management

☞ Henkel

View: 156

Update day: 18-10-2024

Location: Düsseldorf North Rhine-Westphalia

Category: IT - Software Internship / Entry level

Industry: Chemical Manufacturing Manufacturing

Position: Internship

Job type: Full-time

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Job content

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you’re up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

Your Role
  • Our global IT Service Operations Management Team manages the major IT(IL) processes like incident & problem management as well as change and release IT requests & configuration management including its digitalized workflows on our ServiceNow ITSM application
  • In cooperation with our external IT service desk provider Unisys we plan to move the helpfiles from Windows to ServiceNow knowledge database
  • As this requires restructering of the files and content we would involve the intern to support this manual migration of the helpfile documents into a new structure on ServiceNow
  • Take part of necessary instructions / trainings
  • Active involvement to set up a new using ServiceNow knowledge base for our technical documentation

YOUR SKILLS
  • Student who has successfully passed first semesters in business-related studies, ideally focused on digital technologies, IT, business administration or similar background
  • Very good written and spoken English skills, German is beneficial
  • Firm knowledge of MS Office, IT documentation and IT process is appreciated
  • Availability as of now for six months at our HQ in Düsseldorf

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.
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Deadline: 02-12-2024

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