Implementation Manager Payment (m/f/d)

Job content

City: Cologne

Job area: Corporate Functions

Job field: Finance

Seniority Level: Mid-Senior level

Date: Dec 7, 2021

HRS reinvents how businesses Work, Stay and Pay. Counting more than 5.000 corporations and 40% of Fortune 500 companies in our customer base, HRS has emerged to the most trusted platform of digital software solutions in business travel hospitality worldwide.
The HRS platform is composed of three engines that each optimize one core building block along the corporate hospitality supply chain: Intelligent Procurement, Smart Booking and Invisible Payment. Through the integration of those engines into one large data-driven platform approach, our Lodging-as-a-Service value proposition enhances satisfaction of corporate employees and travelers, delivers the highest grade of process automation for corporate stakeholders and ensures strongest compliance end-to-end.

We are looking for a Cologne or Berlin-based Implementation Manager Payment (m/f/d) DACH who will be responsible for payment solution roll-out for both, national and international B2B clients.

Your challenges

• Support your clients and ensure outstanding service quality in answering requests and providing excellent advice with regards to payment implementation
• Be the first touchpoint for Payment Consultants and act as an interface to set-up and operations teams
• Act as a strong coordinator, supporting all internal business partners involved in the delivery process (including development and service) and controlling our offshore team
• Execute Performance Monitoring based on tracking tools and initiating of measures for optimization
• Ensure enhanced service and compliance with all SLAs and support continuous optimization of service processes
• Always focus on cooperation, excellent customer service, and a passion for finding solutions

Your commitment

• A commercial education – preferably in the travel industry – or a degree in Business Administration
• Previous experience in service management and customer care in the IT, financial, and/or business travel environment
• Basic knowledge of Project Management principles
• Sound technical understanding, IT background preferred
• Fluency in German and English, both spoken and written
• Excellent communication skills in both ways: understanding pain and gain of the customer and presenting best possible solutions
• Structured way of working with a focus on results
• A high level of self-motivation
• Ability to work under time pressure

Your perspective
You get access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay. Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

The small print – want to know more?
Our global company is located in more than 30 locations in all continents and we inspire more than 850 employees every day. To fuel our international growth we are always looking for passionate experts who have a strong team-spirit and will take on the challenge to pioneer the international B2B travel Industry.

Interested? Have a look at all of our company benefits.
Let´s make it happen – become part of the HRS Group Team.
Find out more about the HRS Group brands and its segments:
HRS Smarttrip DS Destination Solution HRS Group HRS Global Hotel Solution

Req ID: 10502

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Job Segment:Implementation Manager, Travel Industry, Project Manager, Technology, Travel, Customer Service

Job Type: Full-time