Group Digital Transformation Lead

Job content

About Lowell

As one of Europe’s leading and most respected credit management companies, we believe in the importance of good relationships. Whether that’s with our customers or our people.

We want to listen to and understand our customers, not judge them, so that we can find the most affordable and fair ways to help them pay off their debts. Fairness runs through everything we do.

We believe our greatest assets are our people and we’re keen to develop teams who want to make a difference.

Summary

Job Description

We’re Lowell. You may not have heard of us, so let us introduce ourselves.

You may not know us, but our reputation is growing. We believe that becoming debt free should be simple and affordable for everyone. Every year, we help thousands of people take control of their debts and we understand that every person’s situation is different.

We buy debts from lots of different companies in all kinds of sectors. Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.

We care about our customers, and we care about our colleagues too. At Lowell, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our customers, and our community. We’re proud to be an equal opportunity workplace, as we know the more inclusive we are, the better our work will be.

We’re on the lookout for those who really want to make a difference. People who want to help our customers turn their finances around. People like you?

So that’s us, now let’s talk about your role:

Taking strategic direction from the UK CEO and Group Exec, as Group Digital Transformation Lead,you’ll be responsible for planning, designing, and delivering a strategic digital calendar of activities and projects underpinning our Group Digital Transformation ambitions.

Using your outstanding interpersonal skills and effective stakeholder engagement you’ll facilitate collaboration at all levels across the Regional businesses to ensure successful delivery of the framework objectives maintaining cohesiveness with business strategy and goals.

With extensive knowledge of the digital landscape you’ll support the UK CEO with developing the Group Digital Transformation strategy, translating this into aligned regional action plans. Leveraging regional resources and digital expertise you’ll drive forward strategic initiatives across the Group with designing and delivering detailed implementation plans for all regions, considering the Regional business model nuances, legal, regulatory, and cultural requirements.

Being a highly organised self-starter, you’ll also coordinate the key transformation oversight, reporting and people engagement initiatives across the Group. This will include the assessment of digital maturity, establishing and monitoring key Digital performance indicators, coordinating the Group Digital Pivot Forum, as well as developing materials to allow stakeholders and investors to be kept informed as to progress.

So, are you ambitious and looking for an opportunity to deliver at a strategic level? Are you able to combine strong business acumen and commercial awareness with digital innovation? Are you a strong communicator who can craft high end presentations to influence, persuade and gain buy in for change? Are you our next Group Digital Transformation Lead? Take the next step and apply today.

What we need from you? To be successful in the role you’ll have demonstrable experience of:

• Developing, delivering, and implementing a wide variety of transformation project plans from conceptualisation through to benefits realisation
• Translating high-level concepts into actionable recommendations through to implementation
• Working across multiple matrixed teams
• Successfully leading business colleagues through a challenging period of change
• Working in first-in-class transformation teams within a regulated environment (Financial Services highly preferable)
• Strong programme management skills, ideally with a strong background in process improvement and implementing digital/self-service solutions in regulated businesses
• Digitally savvy and capable of using data driven insight to engage stakeholders and drive decision making
• Excellent verbal and written communication skills with the ability to engage and manage stakeholders at all levels
• Lean process and/or Agile experience (desirable)
• Demonstrated experience of working in a fast-paced, forward-thinking transformation team
• Ability to influence and challenge, bold, resilient, and pragmatic in approach
• Self-starter, able to work independently with excellent organisation skills and attention to detail
• Previous experience of Web services, Apps, Digital services as well as Intelligent Automation desirable.
• Fluent in Business English
  

How we say thank you?

Benefits

So, at Lowell we have a range of benefits that include

An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people.

• A discretionary annual bonus for a job well done.
• Life assurance, Private Medical Assurance & Group income protection.
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• A fantastic culture with more little perks along the way including flexible working, family leave and recognition awards.
• Wellbeing support, including THRIVE sessions, trained support officers, and regular webinars and classes geared towards mindfulness.
  

At Lowell this doesn’t end there, #WeSeeYou when you’re performing your best, or living our values. So, we want to ensure that once you get here, you’ll still be going places.

Take the next step and apply