Tech Lounge Support

Job Title: Tech Lounge specialist

Location:Various

Seniority: Junior

Role

The Tech Lounge Specialist provides a wide range of services essential for the operation of a client centric onsite IT services model called Tech Lounge.

The Tech Lounge Specialist will work with the Tech Lounge team to provide outstanding customer service and support. Works with leading technologies such a lean laptop, modern desktop setups and the latest mobile devices in a fast-paced environment.

The Tech Lounge Specialist will be tasked to quickly diagnose technology issues at the Tech Lounge or remote for both hardware and software utilize the relevant tools available. Additionally, the Specialist will provide clients clear guidance, advise and resolution with patience and empathy to enhance the overall customer experience while visiting the Tech Lounge.

WorkingArrangements

You can expect:

5 days a week in office role

Your key responsibilities

Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support

You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.

Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate

Provide customers with training and advice on DB related technologies and updates during service visit

Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge

Educate and share with customers on new technology and processes to enhance technology adaption

Build relationship across Technology, Data, & Innovation (TDI) technology disciplines to collaborate on resolving complex IT issues

Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits

Utilise Service Now to record and track all incident related to service calls and appointments

Your skills andexperience

Strong people skills and a knack for problem solving

Excellent communication skills, both written and spoken

Excellent time management skills and can make decisions quickly

Previous experience supporting Investment Banking/financial environment is an advantage

Knowledge of financial applications and MS Office suite of products

Experience in customer service/support, client services, production support or technical support role

Advanced working knowledge of Microsoft product such as O365, Teams, Windows OS 10

Advanced working knowledge of Windows OS 10, Apple Mac, and Mobile device (Apple, Android)

Strong technical skills related to desktop, mobile, End User compute environment

Bachelor’s degree from an accredited college or University with a concentration in IT or Computer Science related discipline is preferred but not essential

Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today’s challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.

We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs.

Our aim is to work in partnership with our clients to deliver innovative and tailored solutions. Listening to and understanding your issues To deliver benefit—rapidly—to our clients. To create a unique customer focus, both in our relationships with our clients and in our approach. To use our world beating, innovative applications and methodologies to deliver high business value to our clients. Attaining senior level commitment to your project. Collaborative working and transparency. Building the right team for the job. Regular communication and documentation. Respecting the knowledge and experience of your staf.