Senior Software Development Manager

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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

LivePerson is currently seeking an experienced manager to join our team as a Senior Software Development Manager as part of our Platform Ext & FaaS Group. While most of the team members are based in Mannheim, Germany,we’re "work from anywhere" friendly and have multiple team members working from remote locations. The successful candidate has an opportunity to build and shape the new team with a direct impact on customer’s onboarding experience. You will be part of the Global Product and Technology unit and would help to build state-of-the-art services that are used by our largest customers.

You Will Thrive Here If

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean

You see feedback or failure as motivation to learn and to grow

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

Some Of The Technologies We’re Using

Java, Apigee, Node.JS, TypeScript, JavaScript, Docker, Kubernetes, Google Cloud, Cassandra, MySQL, TeamCity, GitHub, Jenkins, and many more…

In This Role You Will

• Be the technology leader for the LivePerson cross-functional teams.
• You will own the technology roadmap and collaborate with Leadership, Product, UX, and other internal teams to provide a stable, innovative, and valuable product.
• Own the product development lifecycle including development, automation, QA, CI, DevOps and production operations.
• Manage, lead, coach and hire a highly-talented engineering team.
• Plan, design, and deliver complex, broad-scale systems that span several departments or functions.
• Develop and report performance metrics for your team and coach them for success.
• Perform code reviews and deployments.
• Set goals for your direct reports which are aligned with the company goals.
• Be responsible for the growth of the team and your direct team members.
• Always think long term and never sacrifice a long term goal for a short term success.
• Be responsible and accountable for the product vision and product roadmap. You will work together with the local product manager, corresponding team lead and senior management to craft the product vision, mission, tenets, and roadmap for each team.
• Keep an eye on industry standards and best practices. Never stop learning. Always challenge the status quo.
• Work remotely and collaborate with teams all over the globe.
  

Your Expertise Should Be In

• Tech Background: Be responsible for shaping the tech vision of the products along with the senior team members. You must have an impressive background of developing mission-critical applications with 99.99% uptime, and consider Operational Excellence as an integral part of responsibility.
• People Management: Possess exceptional skills in hiring, developing and retaining outstanding engineers. You enjoy coaching team members in their career path and nurture future leaders as part of the routine. You attract the right talent and build a culture of autonomy, feedback and continuous learning and leverage data-driven approaches to take unbiased decisions.
• Team Leadership: Develop an agile engineering culture where team members continuously improve the velocity of the deliverables. You must be decisive, move quickly and with purpose. You value constant transparent feedback and raise the bar of standard innovation and motivation.
  

Your Qualifications Are

• BA/B.Sc. in Computer Science / Engineering or equivalent professional experience
• 10+ years of software development experience
• 3+ years of people management experience
• Exceptional people management skills
• Solid experience with large-scale distributed systems.
• Experience in working with RESTful APIs; GraphQL and gRpc is a plus.
• Knowledge of PCI, payments, card processing is highly desirable.
• Exceptional in hiring, building and managing engineering teams
• Expert in CI, configuration management and containerization solutions.
• Experience with SLO/SLI/SLAs and managing 99.99% uptime.
  

Why You’ll Love Working Here

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.