(Senior) Customer Support Engineer (m/f/d)

☞ Intershop Communications AG

Vue: 188

Jour de mise à jour: 18-10-2024

Localisation: Jena Thuringia

Catégorie: Conseil / Service client

Industrie:

Type d’emploi: Vollzeit, Festanstellung

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le contenu du travail

Jena permanent Full time Senior

We are Intershop - We’re built to boost your business!

As an e-commerce pioneer, we have been setting standards in the development of software for digital commerce for almost 30 years. With our cloud offering and as a Microsoft partner, we transform the challenges of the digital world into business success stories. Our e-commerce platform offers manufacturers and wholesalers everything they need to digitize and transform their business processes.

If you would like to join the #bestteam and start the revolution of our customer businesses together with the 300 Intershop experts, then apply today!

Your mission

  • Receipt, recording and processing of technical customer inquiries up to the solution
  • Handling of customer communication
  • Detailed analysis of customer-specific program processes
  • Re-enacting problems and developing solutions
  • Contact and collaboration with the development and operations teams
  • Exchange of experience and implementation of product improvements and corrections
  • Support of the team members in the technical analysis
  • Participation in the maintenance and creation of support tools and technical documentation

Your profile

  • You have a professional background in computer science, media informatics, industrial engineering or comparable
  • You are interested in software programming, web technologies, cloud environsment and e-commerce
  • You have good analytical skills as well as knowledge of common tools and processes for software development with Java
  • Ideally, you have relevant experience in software support or development
  • You value good customer service and are communicative
  • You enjoy working with colleagues and customers to find good solutions
  • Good written and spoken German and English skills complete your profile

What we offer...

Varied and challenging tasks:

With more than 300 customers, a global network of partners and an international team, you won’t get bored easily.

Personal and professional development:

From table football to training, coffee to coaching—Intershop is the place to grow.

Work in other countries and on international projects:

San Francisco, Jena, Melbourne: the world of e-commerce is truly global. You’ll find us wherever our expertise is needed—and wherever you want to work.

A motivated and highly qualified team:

We value results. Our 300-strong staff shares a single goal: to be the best—together. You can only benefit from our 25+ years of e-commerce experience.

Flat hierarchies and an open business culture:

We need strong personalities, not cubicle clones. Our senior staff members see themselves as coaches, not captains. We set the course for the future together.

Cutting-edge technologies and market-leading products:

Our products and services are the backbone of modern online commerce. Be a part of our story!

We are looking forward to your application! By the way, if you do not yet meet all the criteria, just talk to me, we will surely find a way together.

Your contact Lisa Briesner Manager Human Resources Phone
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Date limite: 02-12-2024

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