Regional IT Manager - EMEA

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Role Details: Business, Location: Oxford Instruments, Wiesbaden Role: Regional IT Manager Reports to: Group IT Manager Key relationships:
Wide range of users (based in OI offices and working remotely) in Germany & EMEA Primary Purpose:
Be the primary interface between the business and IT. Responsible for the delivery and maintenance of IT services required by the Oxford Instruments business ensuring alignment with Oxford Instruments Group IT strategy & governance initiatives and guidelines.
Build strong relationships with key stakeholders around the business to ensure the correct advice and guidance is provided to keep us secure and enable implementation of continuous improvement. Mentor and lead technical IT staff within the direct team and wider team where appropriate.
Based in Wiesbaden but supporting multiple sites in Germany & EMEA.

Key Responsibilities: Maintain essential IT operations systems, including Operating Systems, servers (physical/virtual), laptops/desktops, software, networks, and security. Lead the IT element of business projects and solutions for Oxford Instruments and represent Group IT delivering solutions to EMEA sites when required. Escalation point for business-critical IT incidents ensuring communications are accurate and appropriate. Analyse department needs, identify vulnerabilities and boost productivity, efficiency, and accuracy to inform business and group decisions. Continuously analyse current process, technologies, and vendors to identify areas of improvement. Train and mentor employees and assist with technical BAU tasks and troubleshooting. Ensure security is continuously reviewed and updated to group standards highlighting issues or opportunities discovered. Develop and execute disaster recover procedures ensuring essential data is recoverable. Install and commission desktop, server and network systems and the routine upgrades. Provide outstanding day to day support of users both face-to-face and on remote sessions. Use our Service Desk Ticketing software to record details of user issues. Make initial diagnosis of any problems and advise known solutions, where applicable. Carry out support activities including running diagnostic tools to identify issues, resolving technical problems, and obtaining diagnostic data to assist in investigating and resolving problems. Identify any hardware or software requirements needed and liaise with suppliers, group IT and strategic sourcing to procure them. Responsible for building, maintaining, and supporting mobile phone devices and voice solutions. Ownership and management of selected business systems including user level administration, system changes and completion of requests for functionality changes. Ownership and management of Active Directory Users and Computers and Exchange. Including creating, maintaining, and deleting users and keeping allocated computers up to date. Participate with other members of the Group IT team in investigating operational requirements and problems, contributing to improvements in information systems, processes, procedures, and equipment. Other activities or functions as may be required.

Key Requirements:
At least 5 years of experience in IT Management and line management, preferably have a relevant IT degree or IT Technical certification.
Hands on experience in a technical capacity across areas such as:
Virtualisation technologies
Server, desktop, and backup technologies
Network technologies (ideally Cisco and Dell)
Collaboration tools (ideally Office 365)
Security technologies
Voice Technology
Thorough knowledge of Windows 10, 11 and MS Office 365.
Understands IT guidelines & policies and able to assist with the impact of new IT technologies (hardware & software).
Knowledge of modern IT infrastructure in terms of different operating systems, network, database systems, application systems, and servers, desktop hardware equipment, and software applications.

Personal Qualities:
Plans and organises work within guidelines and manages own work to meet pre-set deadlines and objectives.
Works according to established information technology and professional standards.
Service and customer orientated, with an adaptable approach to work and a clear understanding that users and internal stakeholders are your customers.
Ability to work on your own, within a small team and with a wider Group team.
Able to relate and communicate with a wide range of users, with the ability to explain technical information to non-technical audiences.
Sound application of German & English in a broad range of work-related language tasks and social interactions, with the ability to communicate clearly with users who are not native German or English speakers.
Excellent initiative, with a trouble-shooting and problem-solving mindset and the ability to learn quickly.