Marketplace Operations Manager (div/f/m)

Germany remote

We help brands find new clients and grow their existing client base. From the first interaction to a loyalist customer. At DEPT® we provide media and performance marketing solutions for the full customer journey.

We have +130 marketplace specialists who work across four key disciplines. No one area is more important than the other. We focus on bringing the service lines together to help solve our clients challenges. We are 100% marketplace.

JOB PURPOSE

For this job we are looking for someone who is characterized by a high degree of curiosity and empathy and who is passionate about providing advice to our customers.

KEY RESPONSIBILITIES

• Understanding the challenges of our customers and developing suitable solutions with the help of your Amazon knowledge
• In coordination with our campaign managers, consultants, content editors and data experts, you will find ways to increase our customers’ sales on Amazon
• At the same time, you coordinate our requirements with the customer and then coordinate the implementation and optimization within our team
• You keep the customer up to date and communicate the results of our work
• You are also responsible for the continuous evaluation of ongoing measures, the definition of operational as well as strategic recommendations for action and their coordination and implementation
• You will be responsible for the correspondence with our international customers and will also manage the internal communication with our departments, thus forming the interface between our customers and our internal specialists
• You take over the communication with Amazon for problem solving
• You offer our services and lead the contract negotiations

WHAT WE ARE LOOKING FOR

• E-Commerce (especially Amazon) experience
• Amazon Operations knowledge
• Good KPI understanding & understanding of business context beyond Amazon
• Good analytical skills
• Good skills to present and show the context in an understandable way in front of the customer
• Knowledge in advising clients
• Experience in the preparation and execution of pitches
• Bringing in and further developing new topics
• Diligence, sense of duty, reliability, drive and motivation
• Very good knowledge of German (at least C1) and very good knowledge of English

WE OFFER

• Company pension scheme
• Flexible working hours, working from home and abroad work
• Lease bike options / JobRad
• Subsidy for Urban Sports Club membership
• Health & Wellbeing - you have free, anonymous and unlimited access to 1-on-1 online coaching and mindfulness consultations with psychologists via chat, phone or video call
• Future Bens - We cooperate with FutureBens and offer you exclusive access to sustainable, healthy products at attractive deals
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ’Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Annual trip to DEPT® Festival in the Netherlands: a chance to meet other people in DEPT®, see great talks from industry leaders, and have an all expenses paid weekend of fun!
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean?We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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