IT (USER) Support Administrator (m/w/d)

☞ Onapsis

Vue: 179

Jour de mise à jour: 24-10-2024

Localisation: Heidelberg Baden-Württemberg

Catégorie: IT - Logiciel

Industrie: Information Technology Services Nonprofit Organization Management Individual & Family Services

Niveau: Entry level

Type d’emploi: Full-time

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le contenu du travail

Onapsis helps organizations be cyber resilient by protecting their business-critical applications, keeping them compliant and safe from insider and outsider threats. Our patented solutions are used to accelerate digital transformation initiatives – including transitioning to the cloud – by providing actionable intelligence, continuous monitoring and automated governance for ERP, CRM, PLM, HCM, SCM, BI and cloud-based business-critical applications.

In 2019 Onapsis acquired Virtual Forge, the leading provider of solutions to automatically prevent, detect and remediate cybersecurity and compliance risks in customizations and extensions of SAP® applications. Together, Onapsis delivers the cybersecurity industry’s first and only comprehensive business-critical application cybersecurity and compliance platform.

As the proven market leader, global enterprises trust Onapsis to help modernize and strengthen their SAP and Oracle E-Business Suite applications, and to make sure security, IT, DevOps and compliance teams are best prepared for the business needs of the future.

Headquartered in Boston, MA, and with global operations, Onapsis proudly serves more than 300 of the world’s leading brands and organizations, including many of the Global 2000. Through our unique strategic alliances with leading consulting and audit firms such as Accenture, Deloitte, IBM, Infosys, PwC and Verizon, Onapsis solutions have become the de-facto standard in helping organizations protect what really matters.

The IT User Support Agent will serve as a key member of our IT Team. We’re looking for an exceptional candidate whose DNA is dominated by strong motivation and positive attitude

If you have practical and strategic experience fixing issues and you are passionate about learning and understanding how things work as well as working with a geographically-diverse team then let’s talk about your next career opportunity!

You’ll be a member of a global IT team that acts as one team with a vision to deliver flawless and secure technology experiences.

Key Activities And Responsibilities
  • Install and configure computer hardware, software, Operational systems, printers and scanners.
  • Upgrade, repair notebooks, printers, monitors, and chromeboxes.
  • Coordinate with users for replacements, upgrades or any other internal projects.
  • Be passionate about providing technical support across the company (this may be in person or using collaboration tools).
  • Be detail oriented and deliver a team-can attitude toward resolving service requests and Incidents in a timely and professional manner.
  • Maintaining Asset inventories.
  • Identify repetitive tasks and bring new technologies and/or & Automation ideas to help to better deploy computers (image software, deployment software, etc.).
  • Collaborate, team up, and be proactive with the team by bringing new ideas, and/or present/screen new technologies to contribute to optimize the work we do.
Required Skills And Aptitudes
  • Passionate about technology and computer science.
  • Excellent written and verbal communication skills.
  • Upper intermediate to advance spoken and written English and German level (Spanish is a plus)
  • Strong self motivation, problem solver and orientation toward results.
  • Innovative mindset
Desired Skills And Aptitudes
  • Practical experience working with ticketing systems (Jira is a plus)
  • General knowledge of technology (Cloud - Network - Security)
  • PowerShell and/or Python scripting skills is a plus.
  • Microsoft Certifications or courses (non-exclusive)
  • Unix experience (general unix commands)
  • Other technology certifications (ITIL, Cisco, Azure, AWS, etc.)
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Date limite: 08-12-2024

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