IT-Support Service Desk Agent (m/f/d) French Team

☞ Kuehne+Nagel

Vue: 176

Jour de mise à jour: 07-10-2024

Localisation: Großbeeren Brandenburg

Catégorie: IT - Logiciel

Industrie: Truck Transportation

Niveau: Associate

Type d’emploi: Full-time

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le contenu du travail

At the IT Service Desk, you will support our French-speaking colleagues around the world by taking care of different aspect of the IT environment at Kuehne+Nagel.
Your Role

IT Support at Kuehne + Nagel is more than just solving technical problems. At our IT Service Desk, you will join our international team formed by 15+ nationalities on creating and handling incidents and service requests. You will be the first point of contact and act as a consultant concerning all technical and IT related matters, such as user creation, password reset and a vast array of technical troubleshooting. Your support is essential for our colleagues to be able to work trouble-free and, therefore, a crucial part of our overall success. Be part of our motivated team and join us at this exciting time - your knowledge and expertise are indispensable!
Your Responsibilities
  • Provide 1st level technical support to colleagues.
  • Identify, log, categorize and document tickets and service requests on the ticketing system.
  • Install and update company software and hardware upon demand.
  • Manage user accounts and rights in Microsoft Active Directory, following pre-existing guidelines and standard procedures.
  • Coordinate with different stakeholders, including technical departments, the troubleshooting and resolution of diverse IT issues.

Your Skills And Experiences
  • Analytical thinking and curiosity to find solutions.
  • Experience on a service desk setting.
  • Willingness to collaborate and foster teamwork in an international environment.
  • Openness to learn and share knowledge.
  • Fluent language skills in French (C1 or native) and English (B2 or higher).
  • Ability to work productively regardless of the workplace (remote or office).
  • Familiarity with MS Active Directory, Exchange, ticketing systems and Windows OS is advantageous.
  • Previous Service Desk experience in an IT environment and ITIL knowledge is a plus.
Good Reasons to Join

We are one of the leading logistics companies worldwide and constantly achieve growth. Not least of all this is led by our employees who make the difference! We want to make sure that you feel comfortable, which is why we encourage open communication as well as reliable guidance through your leader. Also with us you can enjoy corporate benefits like supplemental health insurance, company pension scheme and employment benefits to encourage capital formation. req96432
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Date limite: 21-11-2024

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