International Customer Support Manager Netherlands (m/f/d)

le contenu du travail

We believe in mobility without emissions, working in harmony with both people and the environment. For this reason, we are creating technology to enable everyone to set up and operate their own charging infrastructure on a decentralized basis. With our bespoke charging platform, we make a significant contribution to building a global charging network.

Our team is based on an open, diverse culture in which everyone is responsible for their own work. With us, you will have the space to realize your own ideas and to grow as an individual. The desire to change something drives every one of us. Become a part of our team and be inspired by our vision.

What challenges await you at reev

• You are first point of contact for our international customers and partners to assist with all questions and problems in the dedicated language (Dutch, English) and ensure that our customers receive the best solution possible.
• You process requests and issues independent in our CRM (Salesforce).
• You assist our customers with the first steps in the reev software environment and execute Dashboard Onboarding Sessions.
• You support with bigger installation and check the functionality of the charging infrastructure per remote access together with the electrician on site.
• In your role as Customer Support Manager you represent the needs of our customers towards software engineering and hardware manufacturer.
• You take responsibility in the development of the customer support processes in the Dutch market.
• You ensure proper and complete documentation in our support system and make sure the online help center is up to date and complete.
• You also support our Sales, Operations and Product team by ensuring a great customer experience and supporting the internationalization strategy.

What we need from you

• Professional and intellectual capacities at the academic or similar professional education level.
• Ideally you have a background in economics and IT or electronics.
• Several years of support experience in a SaaS environment.
• You are motivated, have an open ear for our customers and professional and good support is important to you. Your communication skills enable you to create a positive defining moment with every customer contact.
• You are communicative, patient and solution oriented.
• Sales experience is a plus.
• You are fluent in Dutch and English, German and other languages are a plus.

What awaits you at reev

• We offer you the opportunity to play a key role in shaping a rapidly growing company on track to become one of the leading providers of charging solutions, and, in doing so, to make your own contribution to the future of eMobility.
• We foster an environment of short decision-making processes and open, direct communication. This allows you to work effectively, whilst growing with your tasks.
• Our people work with first class equipment, because we value the time that you spend working for us.
• All colleagues are just an arm’s length away from you because we feel communication is one of the most important success factors.
• We live flat hierarchies where purpose and reasoning is always more important than roles and ranks.
• Though our office feels like home, you can still work remotely at flexible hours, have plenty of vacation days and receive a competitive package.

Art der Stelle: Vollzeit, Festanstellung

Arbeitszeiten:

• Montag bis Freitag

Leistungen:

• Betriebliche Altersvorsorge
• Betriebliche Weiterbildung
• Betriebsfeiern
• Empfehlungsprogramm
• Flexible Arbeitszeiten
• Homeoffice
• Kostenlose Getränke