Head of Global Service Bioprocess (m/w/d)

le contenu du travail

• Develop and lead a team of global in-field special task force service and support specialists with the goal to support the service team and customers by providing advanced product and application solutions
• Lead and manage world-wide customer support business and organization
• Develop and implement a sustainable service strategy and business models
• Lead and manage product support functions at Juelich and Enfield to support field customer support activities, including product complaint management
• Development, expansion and management of the global Bioprocess service business
• Develop and implement alternative business models to maximize recurring revenue
• Create and implement service policies and procedures worldwide
• Clarify and define responsibilities, interfaces and processes
• Communicate services issues, trends and action plans to the Head of Bioprocess Unit and relevant stakeholders
• Provide worldwide product support and in-field service to support Bioprocess business
• Provide training for end customers and service staff on a global scale
• Promote Bioprocess ervice externally and internally
• Manage and direct the activities of field service engineers, technical support and support personnel through subordinate managers/supervisors to provide required support for installations, repair, training maintenance and other service and product related solutions
• Secure full regulatory and quality management requirements Coordinate with other functions such as Research and Development, Logistics and Production, Marketing, and Sale s and Portfolio teams to ensure collaborative support to achieve excellent customer experience
• Manage and direct the activities of product support teams to provide timely solutions to customer and product complaints
• Manage and direct the activities of special task force function to provide advance product, software and application solutions

• Proven track record of successfully driving performance of an international service organization preferred in the healthcare industry
• Sound understanding of sales, marketing, distribution management
• ldeally good knowledge of the life science industry (competition, service products & business models, customer segments)
• Experience working in an international environment
• Academic degree in engineering or business administration or both
• Experience with business-relevant financial, HR and administrative tasks; understanding of financial key data
• Experience with leading a team of 25+
• Good presentation and negotiation skills
• Proven leadership qualities
• Good business acumen Networking skills (internal and external)
• Experience managing interdisciplinary teams in multi-national locations
• Motivational and coaching skills
• German language skills ideal
• Very good English skills
• Systematic, analytical and structured approach of challenges
• Strategic and entrepreneurial thinking and acting
• Goal-oriented
• Persuasiveness and assertiveness (also in complex matrix organizations)
• Readiness to take on responsibility, ’can-do’ attitude
• Good communication skills
• Cultural empathy and intercultural competence
• Appreciative people management