Education Architect - Germany

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Job CategoryCustomer Success GroupJob Details

HCC EMEA Education Architect Role

Location: Germany

The Salesforce Professional Services Human Centered Change team is a group of hardworking consultants who build and implement change strategies through a human centered approach enabling our customers to improve value from our Salesforce platform. We take a design-led and empathetic approach to crafting achievable strategies to keep users at the heart of everything we do turning human insights into business impact at Salesforce scale. We work across all industry verticals to help customers fuel the full power of Salesforce through a human-centric approach to organisational change.

Our work environment appeals to self-motivated, great teammates that have phenomenal interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than stand alone problem solvers. Salesforce is all about an open collaborative approach, and we believe it is the key enabler for us to deliver innovative, ground-breaking work!

As part of Salesforce Professional Services, our consultants have a strategic mindset including understanding our customers’ business objectives and the challenges they face in achieving the change required to truly transform. We partner with Salesforce colleagues across various engagements to enable a cross functional team to ensure valuable customer outcomes. Optimally engaging with our customers requires both a willingness to travel when required and an understanding the value of working on site.

What are you looking for in an Education Architect?

We are looking for an adoption and change specialist with a track record in managing /delivering large cloud software-based change programs across sophisticated organisations. Ideally, the change will have brought together disparate teams onto a new technology, and you will have detailed experience of Salesforce digital transformation projects using Sales, Service and Marketing Cloud, along with Training Planning and Management, and Organisational Change!

We are looking for candidates with German or French language skills for this position.

You Will

• Assist with Change and Enablement Pre-Sales activities
• Engage on customer projects to develop Enablement Strategies, Detailed Training Approach/Plan (aligned with the technical plan), craft the curriculum per role and delivery mechanisms, plus ensure measures are in place to rate the impact of our work
• Work with the Resource Manager to ensure the right resources are allocated to each project
• Manage with Curriculum Developers, Training Instructors on customer projects
• Keep internal systems in sync for a number of projects
• Responsible for all assets/project templates - presales to project wrap up
• Kick off project calls (internal and customer)
• Facilitate weekly status calls with customers
• Supervise ongoing projects and deal with critical issues
• Provide forecast data for each project
• Check and approve timecards and expenses
• Final accountability for quality control of project results
• Facilitate Customer Review Meetings
• Prioritising for Core, MC and Change Management projects
• Ensure we are stays in sync with Salesforce policies on each project (systems, resourcing, HR)
• Project wrap up
• Analyse customer business requirements and translate into our Services
• Co-create new service packages as business requires
  

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can redefine companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we’re helping build a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

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