Director of Research & Insights

☞ Spendesk

Vue: 141

Jour de mise à jour: 18-10-2024

Localisation: Berlin

Catégorie: Beauté / Wellness

Industrie:

Type d’emploi: Vollzeit

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le contenu du travail

This role will be responsible for the management of the Research & Insights organisation along with the creation, distribution and maintenance of market and user knowledge across Spendesk.
You will be responsible for the research plan and its execution, feeding strategic decisions likely to bring business impact across the entire company. You are customer centric and a system thinking in their approach, consistently increasing the level of user, product and market acumen within product and cross-functionally.
You will be scaling and nurturing to further grow the existing team, and up level their processes and tooling to reach operational excellence as the company rapidly scales-up.
Work closely with other product leaders to leverage this knowledge to better inform product and growth strategies and their execution. You will also sponsor a close collaboration with all of product management, design, product marketing, and revenue applicable partners to distribute 360, readily available, reliable and unbiased user and market insights into their decision making processes.

What you will do:

Research Sense and Strategy

    • Works with the CPO as well as Directors of Product Management, Product Marketing and Strategy to understand how to best inform both product and growth strategies.
    • Defines and owns the entire research roadmap ; setting and delivering against OKRs and KPIs in support of company goals.
    • Effective at balancing longer-range opportunities and risks with near-term execution focus.
    • Deeply understands the customer and market landscape, synthesizing inputs across research, customers, marketing, and sales to identify product opportunities and unlock future growth.
    • Effectively influences executive team members towards better business outcomes with critical data, customer feedback, and prior experience and relevant expertise.

Research Execution

    • Institutes research processes, tooling, and resource plans to maximise impact and optimise timeliness in the execution of the research roadmap.
    • Collaborates effectively with product management, design, product marketing, and revenue partners to understand existing decision making processes and routines into which to embed user and market insights.
    • Will effectively manage stakeholder communication across the entire company and within the executive team.

Leadership & Communication

    • Recognised by cross-functional teams as an inspiring leader within the company.
    • Communicates compellingly to an internal audience of any size, increasing alignment and momentum for the company.
    • Sets the standard for quality and frequency of written and verbal communication.
    • Supports team members as needed, providing valuable "translation layer" to cross-functional and executive stakeholders.
    • Regularly represents team and related product areas in customer-facing events and potentially through PR.

People Management

    • Manages a team of Managers and Leads across various Research disciplines.
    • Raises the level of market and user knowledge for the entire Product, Design and Engineering organisation.
    • Consistently demonstrates conscious management of team members: developing Researchers and supporting them on their career paths.

Your Key Competencies

    • 10+ years of experience in Research/Data working collaboratively with product management, design, product marketing and data engineering teams.
    • 3+ years of experience hiring, managing, and developing both individual contributors and senior leaders.
    • 3+ years of people management experience.
    • Proven ability to navigate complex, technical, cross-functional projects from inception to completion.
    • Ability to articulate defined strategy and mold consensus across many different stakeholders.
    • Excellent communication and writing skills.
    • Ability to handle multiple, competing priorities and projects, with a strong attention to detail.
    • Problem-solving mindset and ability to dig in to complex topics.
    • Critical thinking/analytical leadership experience.
    • Experience presenting to senior executive audiences.
    • Demonstrated thought leadership on previous areas of expertise.
    • Experience in building knowledge around SaaS or mobile products.
    • BA/BS in Computer Science, Information Science, Human Computer interaction or related field.
As we are an international team, please submit your application and CV in English.

About Spendesk
Spendesk is the 7-in-1 spending solution built for finance teams to make faster, smarter spending decisions. Founded in 2016, Spendesk is now one of the fastest-growing fintechs in Europe, with over 4,000 customers and an international team of 500+ employees based in Paris, Berlin, London, Hamburg, and remote. We’ve raised over €260M from leading investors, and been named a French tech unicorn. And we’re not stopping there!

About our people & culture
We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we’re bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.

About our benefits
Our culture is built on trust, empowerment, and growth — with benefits to match!

  • 100% reimbursed public transport to the office or bike perk of 30 Euro
  • Latest Apple equipment (MacBook Air)
  • 28 days of annual leave
  • Spendesk card with a monthly €50 allowance for work related spendings
  • Monthly budget of €50 for wellness-related spending
  • Access to Moka.care (platform for emotional and mental well-being)
  • A friendly remote policy
  • 3 days onboarding trip to Paris & access to our other offices across Europe
  • Great office snacks to fuel your day
  • A positive team to work with daily!


Diversity & Inclusion
At Spendesk, we’re committed to fostering an environment where all differences are encouraged, supported and celebrated. We’re building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.

What you can expect from the hiring process:

1. A video call with one of our Talent Acquisition Partners to fully understand your career aspirations and answer any questions you have
2. A series of video calls with members of the team to align on what they will expect from you, and assess your technical skills and job fit
3. A final video call with the Hiring Manager, Head-Of or CEO depending on the seniority level to review any remaining questions
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Date limite: 02-12-2024

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