Customer Support Manager (m/f/d)

☞ Textron Aviation

Vue: 164

Jour de mise à jour: 22-10-2024

Localisation: Düsseldorf North Rhine-Westphalia

Catégorie: Conseil / Service client

Industrie:

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Customer Support Manager (m/f/d)

  • 297618


JOB SUMMARY:

The primary responsibility of the Manager of Customer Support is to lead a cross-functional customer support team with core responsibilities including warranty, programs, collections, and sales.


JOB RESPONSIBILITIES:

  • Lead a team responsible for cross functional customer support over a geographical or market based region.
  • Meet organizational objectives including sales goals, cost management, and cash collection.
  • Identify unique solutions arising from geographical/market based challenges, as well as drive operational consistency on core functions across the TAPD organization.
  • Drive process improvements which create efficiencies and enhance customer experience.
  • Work with different capabilities across the organization to achieve cost effective solutions for our customers.
  • Motivate a team to manage through an ever-evolving change curve.
  • Additional duties include standard and ad-hoc reporting and analysis, as well as other activities where appropriate.
  • Remains current with aviation industry and financial market news to maintain an awareness of issues likely to impact customers and potential customers


EDUCATION/EXPERIENCE:

  • Bachelor’s degree in Management, Aviation Management, or other related field
  • Minimum 5 years’ experience in the aviation industry or sales and/or marketing experience required

QUALIFICATONS:

  • Sound business acumen
  • Excellent communication skills (written and oral)
  • Able to effectively communicate and comfortably deal with high end clients and Senior Leadership
  • Must be able to work in a fast-paced customer-oriented environment with professional demeanor
  • Highly effective judgment skills
  • Organized and action oriented
  • Strong interpersonal and problem-solving skills
  • Builds and maintains constructive relationships
  • Motivated and self-directed to deliver high quality results
Job Field Product Support
Primary Location Germany-North Rhine Westphalia-Düsseldorf
Recruiting Company Textron Aviation
Schedule Full-time
Job Level Manager with Direct Reports
Shift First Shift
Job Posting 11/26/2021, 3:15:28 AM
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Date limite: 06-12-2024

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