Customer Success Manager (f/m/d)

le contenu du travail

Banxware is an early stage FinTech startup led by a team of seasoned FinTech experts. We closed our EUR 4m seed funding round a few months ago and we are looking to grow our team. Banxware connects platforms and their merchants with traditional banks. Our white-label Lending-as-a-Service software solution can be integrated into any digital platform to offer instant financing to platform merchants. The financing application process takes only a few minutes and platform merchants can complete it within their known day2day environment: the platform or marketplace.

In addition, we have big plans for Banxware’s future: we want to become the European standard for Lending as a Service. Until we get there, there is still a lot of work to do. Therefore, we are looking for a Customer Success Manager (f/m/d) who will ensure our platform customers’ happiness at Banxware.

Tasks

What you will be doing:

• You will work cross-functionally and partner with Sales, Product, Marketing and Operations to deliver outstanding customer experiences
• You will be in charge of project management for our customer onboardings and coordinate all involved parties – both, internally and externally – to ensure a successful go-live
• You will work with most well-known platforms to uncover their business objectives, analyze how Banxware can help them to achieve those and build a robust plan to ensure a successful launch of their embedded financial services offering
• You anticipate customer needs and proactively mitigate risk throughout the customer life cycle and ultimately, you are positioning your accounts for growth
• You constantly analyze and work on improving customer value, by optimizing go-to-market strategies, ensuring customer satisfaction, and lifting product adoption
• You are taking active ownership of external communications with our platform partners, hence you are the voice and ears of Banxware towards our most valuable stakeholders
• You keep your colleagues in Sales, Product, Marketing and Operations in a constant loop and therefore become the champion for our product, front to back
• You are in the driver seat to develop and implement growth strategies together with our platform partners
• You are the number one go-to-person for our experienced management team and your Sales colleagues – together, you ensure that our platform customers made the right choice to partner with Banxware
  

Requirements

What will make you succeed:

• Must have: you are fluent in German and English (writing and speaking). Any additional language is a plus
• You hold a bachelor’s / master’s degree and bring 3+ years experience in Customer Success, Key Account Management or a similar function, preferably in a tech company or startup
• You listen carefully, think strategically as well as tactically, and you are a strong problem solver, who anticipates problems before they arise
• You bring strong presentation and proven project management skills, preferably from a SaaS-based environment
• You like taking over responsibility and work autonomously
• You have a strong focus on customer value and you are great at building trustful customer relationships
• You are passionate about FinTech and Banxware’s mission to support the real economy - small and medium sized businesses - with instant financing
• We strongly encourage you to apply, even if you do not fulfill all of the listed job requirements: motivation, the right mindset and a willingness to learn are more important to us than your hard skills
  

Benefits

Our offer:

• You’ll get to work closely with our founders and a team of seasoned industry experts with a rich network
• The tools you need to do your job: your choice of laptop, productivity software and desk set-up
• An attractive base salary
  

You belong here:

• We are big fans of diversity. At Banxware, everyone is accepted, included and celebrated, irrespective of their sexual orientation, culture, gender, religion, physical ability or the absence of any of these
  

Location:

• This position is a full-time role in Berlin
• We are a remote-friendly organization, and have flexible working hours, so working from home a few days a week is a possibility, too. We prefer you to be based in Berlin though
• If you are ready to embark on this mission with us, please reach out to Sylvia and send us an Email including your CV, references, salary expectation and earliest possible start date. We are looking forward to receiving your application