Customer Success Manager - DACH

☞ Veridium

Vue: 168

Jour de mise à jour: 22-10-2024

Localisation: Munich Bavaria

Catégorie: Conseil / Service client

Industrie:

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le contenu du travail

The Customer Success Manager (CSM) embodies the values of Veridium and operates in accordance with Veridium principles to drive customer success, retention and repeat business. The CSM is accountable for all aspects of the “success cycle” which includes implementation support, operational and customer support handoff, project management and conducting Quarterly Business Reviews (QBRs). The CSM is responsible for expectation setting regarding all contractual obligations and stake-holdering between customer and Veridium teams to ensure alignment. The CSM will provide accurate status updates to internal leadership around usage reports, any technical issues or concerns and new requests. The CSM works with the Area Sales Director (ASD) and the Systems Engineer (SE) to meet / exceed customer success objectives and develop account-based strategies for cross-sell and up-sell within the account. The successful candidate must demonstrate core values of integrity, accountability and performance excellence at all times.

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Key Skills*

  • Must be entrepreneurial, adaptable and motivated for overachievement.
  • Must possess working knowledge of the digital identity space and cyber security.
  • Proven project management skills with an ability to marshal internal and external resources. Financial Services or Insurance industry knowledge is a plus.
  • Strong business acumen and appropriate technical knowledge to understand complex issues and position or promote Veridium value as appropriate.
  • Ability to up-sell or cross sell Veridium within designated accounts.
  • Attention to detail and multi-tasking skills to ensure accurate, professional and timely follow-up on tasks.
  • Estimated Up to 25% business travel, if warranted, on an as needed basis.
  • Demonstrated ability for rapid “ramp up” and achieving results within 1 quarter.

Job Type: Full-time

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Date limite: 06-12-2024

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