wavespace Experience Manager

Contenido de trabajo

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Covid-19 pandemic has created seismic challenges around the world. Our purpose, to build a better working world, has never been more important. Life at EY has been transformed dramatically but our strong culture of flexible and remote working has helped EY people navigate new ways of working and remain connected with each other and our clients.

A better working world truly starts with the people at EY who are building it every day. Now more than ever we need talented people from diverse backgrounds to help our clients navigate the complexities of this Transformative Age: people with the passion, curiosity and drive to make things better.

The opportunity

We are looking for an Experience Manager for EY’s wavespace EMEIA team. This team works directly with over 15 wavespace centres across EMEIA to co-create client experiences and support their development.

EY wavespace is about people and business outcomes. We design immersive programs that bring the right people together, giving them the mindset and collaborative tools to think differently. These days we are doing this both virtually, in-person, and blended sessions for clients around the world.

Your Key Responsibilities

• An Experience Manager understands what excellent design looks like, how to articulate a client’s vision and the roadmap to get there and has experience in consulting. They are ultimately responsible for:
• Day-to-day client relationship and wavespace team direction
• End-to-end delivery of wavespace experience(s)
• Identifying the right staff mix for any given experience
• Developing and maintaining financials across the entire experience timeline
• Detailed responsibilities include:
• Primary day-to-day interface to wavespace customer taking accountability for all aspects of planning and delivering the session
• Ensure a consistent wavespace design experience using approved and methodologies and best practices
• Manage session scope, estimates and actual costs
• Manage staffing of all required session personnel
• Provide direction and performance feedback to the production team
• Create resource/hours scoping (costing)
• Manage cadence of calls with client Sponsor Design Team
• Oversee logistics, technical setup, etc.
• Oversee session documentation, ensure successful close out
• Manage account team and delivery team stakeholders as part of the session design
• Successful delivery of simple to complex sessions across a wide array of industries
• Manage Independence, quality and staffing for sessions
• Generate additional leads and follow-up wavespace opportunities with stakeholders
• Leverage creative problem-solving skills and the ability to compromised across the needs of the client, account team and design team
  
  

Skills And Attributes For Success

• Advanced degree in Design Thinking preferred; 5-8 years professional experience
• Ability to quickly understand different client objectives and use creative problem-solving skills to translate objectives into engaging workshops
• Experience working directly with senior stakeholders (internally and with clients)
• Excellent lead facilitation and communication skills (and enthusiasm for investigating and learning new facilitation techniques)
• Experience using design thinking and working in agile teams
• Strong influencing and coaching skills
• Strong business knowledge of one (or more) industry sector
  
  

Ideally, you’ll also have

• Experience using (and a passion for) interactive technology and collaboration tools
• A curious mindset and the ability to drive innovation
• A background in bringing together multiple parties to work together to architect solutions and ideas which engage clients
  
  

What We Offer

We offer a competitive remuneration package where you’ll be rewarded for your performance. In addition, our comprehensive Total Rewards package can be tailored to your individual needs, to give you the freedom to manage your role in a way that’s right for you. This includes;

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
  
  

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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