Territory Manager South-West Bavaria

What we need from you?

We’d want to hear from individuals who have the following:

• Responsible for managing the relationship between Shell and Retailer at site level, ensuring consistent delivery of the Shell Customer Commitment.
• Identify gaps in all aspects of site performance (including service and people) for geographical area and mandate, advise or offer Retailers Shell recommended tools, processes and support to help them to profitably deliver the Customer Commitment at the Retail site and to develop the business for the mutual benefit of both the Retailer and Shell.
• Maximize all sales development potential whilst protecting Shells interests, through the coaching and motivating of Retailers. Participate in Attraction and Selection of the right Retailers through coaching, supporting and Performance Management of Retailers to deliver the basics and higher performance, ensure best Retailers have best sites and that poor Retailer performance is eliminated, Manage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top class site performance (including counseling to underperforming sites).
• Deliver Sales & Operations targets for geographical area through regular reviews and appropriate action plans.
• Ensure Retailers implement all areas of the Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts and manuals. Instigate remedial action plans where necessary.
• Manage and maintain territory plan through Retailer master plan.
• Ensuring that Retailers actions do not damage Shells Reputation.
• Ensuring that Retailers train and develop their staff and understand the importance of People in delivering the Customer Commitment.

Customers:

• Ensure consistent delivery of Shells Customer Commitment across the Country through operational excellence in site operational standards incl. HSSE and Shell Business Principles, across the Company and Dealer Owned retail network.
• Continuously improve Customer Satisfaction through enhancement of peoples competencies/skills and use of customer feedback.
• Deliver the agreed Marketing and Network Plan and respective targets.
• Optimize local Business opportunities e.g. local Cooperations.

People:

• Contribute to the development of a local culture in which Sales & Operations, Retailers and Retailers site staff (through Retailers) are capable and motivated of Making the Difference Real.
• Participate in the recruitment process of new Retailers and ensure quality and quantity. Optimize integrated profitability for cancellation and negotiation of Retailer contracts / cluster.

Shareholder:

• Develop (with Sales & Operations Manager) and deliver annual territory sales targets and plans.

HSSE:

• Ensure that the Life Saving Rules are always adhered to and that any violations are reported as appropriate.
• Develop and maintain a strong HSSE culture.
• Deliver agreed HSSE targets.
• Protect Shells interest by ensuring that all HSSE standards and procedural compliance are adhered to and stakeholder relationships are managed proactively.

Operational Excellence:

• Deliver and live the PMTDR programme.
• Liaise with other Retail Functions (e.g. Network, Marketing) and Downstream Support Functions (e.g. Finance) for cross-Retail objectives specific tasks.
• Ensure delivery of a competitive pricing position through fuels pricing procedures.

What’s the role?

• For this position, we are looking for a committed candidate, with strong business acumen, sense of urgency and been delivery driven.
• Demonstration of Enterprise First and LAT (Leadership, Accountability, Teamwork) behaviours and Shell core values (Honesty, Integrity, Respect for People).
• Good coaching and strong communications skills.
• Commercial acumen: business driven, entrepreneurial mindset.
• Financial thinking with strong commercial mindset.
• Proven relationship management skills with retailers, peers and other retail department members.
• Ability to presents and gain acceptance of proposals and solutions.
• Be a self-starter and achievement orientated.
• Be fully conversant with the Global & DACH Retail
• Strategies and the business strategies being pursued by the
• German retail business.
• Ability to work with a diverse team spread across the organization.
• Negotiate practical solutions on behalf of the business.
• Ability to recognize barriers and overcome them.
• Ability to work in a team and provide leadership.
• Strong Retail Sales Experience within Shell.
• Comprehensive knowledge of all aspects of site operations and control in a company managed environment.

Key Conditions:

• Residence in the region required
• Fluent in German Language
• English also recommended
• KFZ driving license required

COMPANY DESCRIPTION

At Shell Germany, our drive is to employ world-class individuals. We employ 4,200 people whose careers have benefited from our industry-leading career development programme and unrivaled inhouse access to local and global experts. We are active in many areas such as Gas, Gas Marketing, Manufacturing & Distribution of oil products, Petrochemicals as well as Research & Development. Shell in Germany is one of the biggest retailers of energy products and one of the largest refinery operators. Our extensive R&D facilities in Hamburg allow us to offer a broad range of expertise on Retail Fuels, Lubes, and Marine, Power and Engine Vehicle Technology. Shell began operations in Germany in 1902.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…

• We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
• We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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