Technical Service Engineer

☞ Barco

Ver: 165

Día de actualización: 24-10-2024

Ubicación: Karlsruhe Baden-Württemberg

Categoría: Alta tecnología Mecánica / Técnica Eléctrica / Electrónica IT - Software

Industria: Appliances Electrical Electronics Manufacturing

Posición: Entry level

Tipo de empleo: Full-time

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Contenido de trabajo

Function

Barco designs and develops high-end visualization products for Entertainment, Enterprise and Healthcare. In those markets Barco is continuously seeking to explore new innovative solutions for their customers.

To ensure customer satisfaction in each of these new and existing domains, a team of highly skilled customer service professionals provide support to our partners within the EMEA region. By being in close contact with our customers, our high-tech products and our internal customer service organization, the Barco products will hold no more secrets for you.

In the end, your contribution as a Technical Service Engineer will be key to ensure Barco remains a truly service- and client-oriented company. The vacancy concerns our Clickshareproductline.

Key Responsibilities
  • You analyze technical problems which are reported via phone, e-mail or the Barco Service Portal by customers, partners or Customer Service Engineers.
  • You provide feedback to the service requester on the status of the problem, take corrective actions and anticipate resolution time and estimated cost.
  • You resolve issues through ordering the necessary resources, both material and labor, after verifying technical compatibility, logistical possibilities and required competencies.
  • You detect quality issues and forward all relevant information to the appropriate escalation channel.
  • You provide information to the rest of the organization in case of an escalation.
  • You review the result of corrective actions.
  • You perform these tasks according to agreed KPIs and SLAs.

We Are Looking For a Barco Colleague Who
  • Has a technical Bachelor, or equivalent through experience.
  • Has good networking experience and/or experience with troubleshooting / repairing electronic boards / devices.
  • Experience with ClickShare products is an asset.
  • Experience with Salesforce CRM is a plus.
  • Communicates fluently in French & English.
  • Has excellent communication skills, both verbally and in writing.
  • Is a team player.
  • Is service and client oriented.
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Plazo: 08-12-2024

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