Technical Application Scientist qPCR (m/f/d)

☞ Thermo Fisher Scientific

Ver: 179

Día de actualización: 22-10-2024

Ubicación: Darmstadt Hesse

Categoría: R & D IT - Software

Industria: Biotechnology Research Pharmaceutical Manufacturing

Tipo de empleo: Full-time

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Contenido de trabajo

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

We are currently recruiting for a

Technical Application Scientist qPCR (m/f/d)

Location: Office based in Madrid, Budapest or Darmstadt

Apart from having very interesting questions from researchers that will challenge your mind and scientific knowledge, the job often requires you to interact with many different departments and colleagues to solve inquiries. Inquiries may be received via telephone or email.

Hear from Mai a Technical Applications Scientist on her role and how she uses her problem-solving skills to help move science forward by providing the right solutions to customers: https://www.youtube.com/watch?v=z4aV8NnZxwY&feature=youtu.be

Key Tasks and Responsibilities:
  • Provide technical support for Thermo Fisher Scientific qPCR product lines and instruments by answering customer technical inquiries, inquiries may be received via telephone, email or web form
  • Provide customer support on technical issues by applying all available resources, and escalate issues or problems when warranted
  • Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge
  • Accurately record pertinent information from customer contacts in Customer Relationship Management system
  • Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides
  • Recommend changes to knowledge databases, website, and other company-managed databases of technical information
  • Present technical updates to colleagues and contribute to department meetings
  • Participate in additional special team or individual projects
  • May be required to perform other related duties

Key to Success:
  • MSC or equivalent research experience in Life Sciences, Biochemistry, Molecular Biology, or similar experiences
  • Several years of hands-on experience with quantitative/real-time PCR techniques, including sample preparation, data acquisition, and analysis
  • Requires in depth knowledge of real-time instruments, software, kits and services.
  • Ability to partner effectively as part of a team to solve problems, negotiate solutions and arrive at a consensus
  • Prior experience in customer service is a plus
  • Must be proficient in English and French (C1 level)
  • Proven ability to quickly learn large amounts of new, complex technical information
  • Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues
  • Ability to manage multiple priorities and problem-solving ability
  • Computer literacy, including spreadsheet, database, word processing and Internet applications

What we Offer:
  • Employment with an innovative, future-oriented organization
  • Outstanding career and development prospects
  • Exciting company culture which stands for integrity, intensity, involvement and innovation

If you are interested, please apply online with your CV in English, including possible start date and salary expectations.

Our Mission is to enable our customers to make the world healthier, cleaner and safer.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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Plazo: 06-12-2024

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