Team Manager - Berlin Ku’damm

Contenido de trabajo

Location:
Berlin

ID: 7835

WHY WORK FOR VALENTINO

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way.

Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

WHAT WE BELIEVE IN

Here at Valentino, We act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.

TEAM MANAGER

Execute the Business strategy by leading the team to the continuous development of client engagement and connection.

Ensure his budget and targets achievement through the team. Drive strategic performance KPIs.

Responsibilities will include:
Client Centric Activities

• Responsible of client experience in store, rigorously offer an exceptional Client Experience by ensuring excellent Client Journey standards.
• Coach team to exploit every chance to connect and convert, retain first-timer and reactivate lost clients; constantly up-to-date regarding store sales progress positively communicate it to Staff.
• Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved.
• Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects conversion targets.
• Ensure continuous progress on performance KPIs as assigned.
• Ensure the inclusion of digital tools and assets in the client journey and in the clientelling routine and foster sales in partnership.
• Listen and consider feedback of customers by highlighting all relevant information to Store Manager and HQ.
• Assist sales Staff or personally manages VIP and Top Spender Clients.
• Manages all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints).

Team Coaching

• Build the best team through talents recruitment and retention, ensuring career development and succession plans
• Continuously assess the team skills and coach them on the pillars of Valentino Couture Centric organization.
• Continuously focus sales associates from transactions to relationship building emphasizing:

– sales

– proactive engagement

– conversation and emotional closeness (on a human-to-human level)

– belonging to the company and believing in the brand story and mission

– boosting distant sales engagement

– upskill digitally sales Staff on digital clienteling tool

– empathy and next level consultative techniques - looking and listening to what clients want to boost cross- and up-selling

• Conduct effective monthly touch base with associates to review performance and provide constructive, timely feedback.
• Reflect the corporate image in terms of standing and ensure that the Staff is aware of these standards.
• Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, product handling standards, leading by example.
• Ensure the appropriate onboarding of new hires
• Liaise with Store Manager/Director and others Team Managers, if any, in order to allocate duties and responsibilities to Sales Associates and schedule shifts and partners with them for all employee relations issues to ensure effective resolution
• Partner with Store Manager and Human Resource Manager for all employee relations issues to ensure effective resolution
• Ensure regular and effective cascading of company contents through morning briefings, products and CRM trainings, engaging animation of the store board, delegating when necessary.

Product Handling

• Perform the role in line with the policies and guidelines set by the Headquarter in terms of: safety of both Personnel and products, store image and operations.
• Liaise with Stock Assistant/Stock Manager in order to guarantee stock provision and the proper mix.
• Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.
• Guarantee end of season returns and product transfers.
• Undertake regular stock checks as required and promptly transfers all information regarding stock to the team.
• Promptly highlight to the Store Manager information and needs regarding all products of the department in order to prevent any problems.

Store Image

• Ensure visual criteria and verify guidelines execution in store. Ensure order and cleaning of windows and internal display.
• Liaise with the In-Store Visual to plan display fittings; verify and report visual criteria effectiveness in terms of sales.

KEY COMPENTENCIES

Capable of being an agent of change with and impeccable colleague team player approach
Has effective management and coaching skills, is able to follow up on results, identify opportunities, motivate people to go beyond their comfort zone and go the extra-mile
Communicate transparently and effectively.
Very good understanding of performance KPIs and ability to implement action plan to improve them.
Has excellent product and storytelling knowledge
Fluency in English

HOW WE ARE

The Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow everyday both as a Maison and as individuals. Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.