Senior Customer Success Manager DACH (f/m/d)

☞ LeanIX

Ver: 179

Día de actualización: 07-10-2024

Ubicación: Bonn North Rhine-Westphalia

Categoría: Consultoría / Servicio al cliente

Industria: Information Technology Services Computer Software Financial Services

Posición: Associate

Tipo de empleo: Full-time

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Contenido de trabajo

LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes with our solutions focusing on Enterprise Architecture, Microservice Intelligence and SaaS Intelligence.

LeanIX is not just the product, in fact it‘s a great place to work. Colleagues from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

We are looking for a customer-oriented and ambitious team player with exceptional analytical and advisory skills to support our customers in the best way possible. You will take on full responsibility for all customer accounts. The tasks range from Technical Product Support to Change Management projects. You can actively leverage your product and consulting expertise in pre-sales process. Moreover, you will be responsible for the expansion and relationship management of our partnerships. As well you will be mentoring less experienced team members and help them to develop and take ownership for specific topics.

WHAT IS WAITING FOR YOU?
  • Close collaboration with Sales, Marketing and Product Development
  • Regular care of customer accounts and ensuring continuous communication with customers
  • Ensuring a smooth onboarding of new customers
  • Development and expansion of customer accounts
  • Execution of consulting projects with customers
  • First point of contact for all customer aspects
  • Translating customer feedback into product requirements
  • Working with state-of-the-art Customer Success tool
  • Take over responsibility for scalability and improvement projects
WHAT ARE WE LOOKING FOR?
  • Deep understanding of IT organizations, development of IT applications and IT operations in companies
  • Extensive working experience in direct customer interaction on decision-making level in the IT
  • Well experienced in project management and project methods
  • 2+ year working knowledge with Gainsight or Totango
  • Very good English and German language skills, especially technical vocabulary
  • Passion for IT
At LeanIX you have the freedom to decide on the work mode that suits both your personal situation and how to best organize work within your team. The Flexible Work Mode means you can work from the office once in a while, on a frequent basis or maybe you prefer to work remotely from your home office most of the time. LeanIX teams and team members decide their work mode for themselves. Our Flexible Work Mode only requires employees to reside within a reasonable distance to one of our offices (you should be able to get there within a half day of travel) in order to encourage attendance at company and office-wide events, important internal meetings, and to develop and strengthen working relationships with colleagues.

As an equal opportunity employer, LeanIX is committed to a diverse workforce. You will receive consideration for employment without regard to race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.
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Plazo: 21-11-2024

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