Reservations Agents (m/f/d)

☞ Work_in_Berlin Recruitment Agency

Ver: 158

Día de actualización: 07-10-2024

Ubicación: Berlin

Categoría: Consultoría / Servicio al cliente Tiempo parcial

Industria:

Tipo de empleo: Vollzeit, Teilzeit, Festanstellung

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Contenido de trabajo

Our customer is a premier player in the accommodation business. Our client has an expanding presence in key European markets through properties in Berlin, London, Amsterdam, Paris, Madrid, Vienna, Zurich and Prague.

The Reservations Agents (m/f/d), located centrally in beautyful Berlin for all facilities, are responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to company standards.

- Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
- Answer guest inquiries about hotel services, facilities and hours of operation.
- Book room reservations. Up sell rooms when possible.
- Enter reservations into the computer according to standard operating procedures.
- Communicate and work closely with the Sales Department concerning group bookings.
- Maintain availability calendar and communicate all relevant information to the operations staff.
- Maintain accurate files and reports.
- Handle all special reservations, to include V.I.P. reservations, packages and discounts.
- Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
- Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.
- Fluent in Czech, Dutch, French or German.

The easiest and fastest way to submit your CV is to fill our application form through our official website: https://www.work-in-berlin.eu/apply

  • > > OUR SERVICE OF COURSE IS FREE OF CHARGE FOR APPLICANTS!*

If you experience some issue on our website, you could still submit your application through Indeed or per mail.

We´re looking forward to hearing from you!

Work in Berlin Recruitment Agency
Alt-Moabit 96b
10559 Berlin

Visit us at: work-in-berlin.eu

If you need any assistance please don’t hesitate to call Robert or Arnaud on +49 (0) 30 789 59 07 11

Skills that work well with our company are: customer service and customer support, sales and marketing, hospitality, retail experience, management experience, finance, appointments, call center experience

Job Types: Full-time, Part-time, Permanent

Job Types: Full-time, Part-time, Permanent

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Plazo: 21-11-2024

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