Product Marketing Manager (m/f/d)

☞ HiveMQ

Ver: 182

Día de actualización: 22-10-2024

Ubicación: Landshut Bavaria

Categoría: Consultoría / Servicio al cliente

Industria:

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Contenido de trabajo

We connect the world

We at HiveMQ have a vision: A connected world where people and companies can unleash their full potential.
To achieve our goal, we’re passionate about our work and empower other companies to innovate. We are a diverse group of professionals, innovators, and forward-thinkers who share a common vision and core values to create great things. Together, we have become the leading experts in connecting devices to the Internet of Things. Become part of our success story!

YOUR MISSION
  • As a HiveMQ Senior customer support engineer, your primary goal is to independently solve questions and problems for our customers quickly and efficiently.
  • You are experienced in supporting different, larger customer during escalation processes in a leading role.
  • The Senior customer support engineer is actively involved in evaluating and possibly improving existing processes.
  • Your are comfortable with providing hands-on support to our key-customer to help them overcome technical challenges.
  • You are directly involved in enabling innovation for companies using cutting-edge technologies.
  • As the first point of contact, you process requests from existing and prospective customers through multiple channels.
  • With your certain, calm and friendly presence you always convey a feeling of security and competence.Your knowledgeable, calm, and friendly manner consistently conveys a feeling of security and competence.
  • Working in close cooperation with our quality assurance, test, and developer teams, you proactively improve our products and documentation.
  • With the support of your supervisor, you independently acquire the technical know-how to understand the typical challenges of our customers step by step and are in constant exchange with the HiveMQ core developer team.
  • Occasional on-call support shifts are part of your work routine.
  • You stay calm and friendly even, if our customers confront you with an elevated stress level.You remain calm and friendly, even during highly charged customer interactions.
  • You are dedicated to providing exceptional customer support to HiveMQ customers and are always willing to go the extra mile.
  • The exemplary support you provide is an important pillar in maintaining HiveMQ and HiveMQ products as the leading MQTT experts externally.
YOUR PROFILE
Who you are
  • You enjoy capturing and solving even complex problems.
  • Your demeanor is friendly and confident in person and via phone or email.
  • You thrive on constant development and mastering new technologies.
  • You are an absolute team player.
  • You are self motivated and enjoy working independently.
What you bring
  • At least five years of experience in technical customer support in the field of information technology
  • Experience in leading communications during a customer escalation
  • Basic knowledge of object oriented programming
  • Solid understanding of network technologies
  • Skilled and confident usage of Linux systems
  • Experience with container technologies such as Docker and Kubernetes
  • Willingness to fully understand all aspects of HiveMQ technology and services
  • Willingness to support HiveMQ customers on site or through on-call support (separate compensation)
  • Java programming experience
  • Experience with cloud platforms such as AWS, Azure, or GCP
  • Distributed systems knowledge
WHY US?
We offer
  • Our unique HiveMQ culture with awesome colleagues, outstanding team spirit, and innovative technologies.
  • A very high level of flexibility and autonomy.
  • Monthly team events and semi-annual company off-sites.
  • Remote first, flexible working hours.
  • Opportunity to run and build software for hundreds of customers while you help shape the roadmap of the most advanced MQTT broker on the market.
  • iPhone and Macbook of the newest generation with allowance for private use.
  • Capital-forming benefits (Vermögenswirksame Leistungen), training, bicycle leasing, employer-supplemented pension plan (Arbeitgeberzuschuss zur Betrieblichen Altersvorsorge).
EXCERPT FROM OUR CUSTOMER LIST

https://www.hivemq.com/customers/


Informations about our job advertisements

Job advertisements of HiveMQ GmbH are always directed at female, male and various applicants, regardless of age, gender, religion, sexual identity, disability, race, ethnic origin, world view, etc. The selection of a candidate is exclusively based on qualifications. For organisational reasons, we cannot return application documents and cannot reimburse any expenses that you incur during the application process.

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Plazo: 06-12-2024

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