Operations Team Lead, Cell and Gene Therapies

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Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. With Polar Speed and Marken included, the UPS Healthcare division staffs 128 locations with 5,500 employees worldwide. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution in 58 locations worldwide, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production. Marken ’ s dedicated 2100 staff members manage 120,000 drug product and biological sample shipments every month at all temperature ranges in more than 220 countries. Additional services such as ancillary material sourcing, storage and distribution, shipment lane verification and qualifications, as well as GDP, regulatory and compliance consultancy add to Marken ’ s unique position in the pharma and logistics industry

Main Purpose

An opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed to save human life! This will change the face of medicine as we know it. In this role, the candidate will provide an enhanced level of operational support for movement of all Cell and Gene shipments through Marken’s network and that of our parent company, UPS.

Taking an active role in the ongoing development of operational ability in Cell & Gene Therapy logistics, to ensure the highest levels of customer service, commerciality, quality & satisfaction.

To effectively utilize the expertise within the Cell and Gene Therapy department.

Main Duties And Responsibilities

• Responsible for local Cell & Gene operations and managing a team of coordinators
• Design and implement appropriate, compliant, cost-effective and scalable solutions
• Effectively support the branches to proactively monitor status of shipments, identification and action to deal with issues as they arise, implementing planned corrective measures and escalating appropriately to maintain product viability
• Point of contact to the client logistics team, responding to day to day operational queries
• Utilize technology to provide enhanced monitoring, management and control of shipments as required
• Ensure successful Placement, control and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors) and trained operatives are according to Cell & Gene project specifications-COPs or SOPs.
• Ensure successful coordination and Dispatching of drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients’ expectations regarding documentation – GDP requirements.
• Training of team members
• Work with the regulatory team to ensure trade compliance for all Import and Export shipments
• Ensure that Chain of custody and identity control is maintained through preparation and coordination of associated documentation or system
• Ensure successful Booking of Cell & Gene shipments with Airlines (MAWB) and Integrator to ensure best routing solution for all Cell & Gene shipments
• Ensure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilities
• Ensure successful Labeling and preparation of shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments.
• Ensure Marken’s Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipments
• Ensure successful communication of pre-alerts to for all Cell & Gene shipments with Marken branches and local service providers and ensuring communication to confirm receipt of the pre-alert and shipment instructions.
• Ensure successful compliance of Pre- and Post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads.
• Serve as an escalation point for the operations team and ensure all issues or delays to will be communicated the Cell & Gene Management Team.
• Maintain records of sickness, annual leave and performance reviews
  
  

Requirments

• Experience in the courier or freight industry and temperature controlled shipping
• Previous experience in Exports, import and Transport within an office environment
• First experience as Team Lead is preferable
• Security Level D
• Previous experience within Pharmaceutical Logistics is a Plus
• You have a keen eye for detail
• Good working knowledge of Excel and Word