Market Researcher (m/f/d)

JPMorgan Chase & Co. is expanding its business and is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center. We are seeking enthusiastic and passionate candidates who enjoy to be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services provider worldwide. Therefore, we are looking for a Market Researcher to join us in Berlin as we embark on this exciting chapter in the continued growth of our business.

As the Market Researcher you support the Market Research Lead in delivering actionable consumer insight based on primary research in order to support effective, customer-led decision-making and resolve core business questions. You leverage your excellent analytical skills to support designing and executing complex quantitative and qualitative research projects - and to take full ownership of smaller studies. Thanks to your outstanding communication and stakeholder management skills you build and nurture relationships across the business (Including Product, Marketing, CX) to understand our key issues and pro-actively identify market- and consumer insight needs.

If you are a naturally curious person with a passion for consumer behaviour and understanding, you may be the perfect fit for our team.

Job responsibilities:

• Support the Market Research Lead in building thorough market and consumer insight through a series of qualitative and quantitative research initiatives, published research and internal data sources
• Support the design and execution of complex ad hoc qualitative and quantitative research projects in addition to ongoing tracker studies. Take ownership of designing and executing smaller research projects (together with partner agencies)
• Manage and optimize relationships with our research agencies
• Work with internal squads to determine best possible project support and identify potential research needs
• Build and nurture relationships across the business (Including Product, Marketing, CX) to communicate insights, understand key issues and pro-actively develop market- and consumer insight
• Support Market Research Lead in championing a customer-centric approach within the business
• Support set-up and maintenance of research processes and best practices

Required qualifications, capabilities and skills:

• Market and customer research is your passion.You are experienced with all parts of the research lifecycle (proven by your experience working in market research, either on agency or brand side): From writing briefings and recruitment specifications, designing questionnaires and discussion guides to coordinating analyses and synthesising and communicating findings.
• You love data.You have a strong interest in data analytics and are comfortable with briefing analysts and understanding analytical outputs. Big data sets and tables don’t scare you but quite the opposite - they make your day.
• You speak insights.You don’t just present data sets but you translate research results into actionable insights and meaningful recommendations for strategic stakeholders.
• You are a (soon-to-be) master of stakeholder management.You have great interpersonal and communication skills (in Germany and English, both oral and written). You have a passion for communicating with a variety of senior stakeholders, managing their needs and coordinating their deadlines.
• You love working independentlyand putting your critical-thinking and problem solving skills to great use. Your good organisational and time-management skills help you with keeping deadlines and managing your own workflows.
• ...But you thrive in a team.You are a team player first. Working with your research colleagues, stakeholders and agency partners to solve research objectives and challenges is where you truly shine.
• And most importantly, you always put the customer first.

Preferred qualifications, capabilities and skills:

• Experience in a digitally-led and consumer-facing business is a plus
• Banking or fintech experience is a plus

We Offer

• Supportive environment to combine work and family requirements: flexible work arrangements, plus special support for working parents in emergency situations with free emergency childcare services
• Financial stability: competitive salaries, pension provisions via the BVV and our very own pension plan as well as an accident insurance
• Personal wellbeing: a range of offers available - from on-site medical checks and vaccinations to educational sessions, plus the option to increase your vacation entitlement to more than the standard 30 days pa
• Create a workspace where you can be yourself: you can get involved in our local philanthropic agenda as well as join employee networking groups
• Build your career: benefit from our bespoke mentoring programme and a broad range of learning and development offerings

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.