Manager, Field & Service Parts Management

☞ EVBox

Ver: 201

Día de actualización: 24-10-2024

Ubicación: Essen North Rhine-Westphalia

Categoría: Consultoría / Servicio al cliente IT - Software

Industria: Automotive Electrical Electronic Manufacturing Renewables & Environment

Posición: Mid-Senior level

Tipo de empleo: Full-time

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Contenido de trabajo

We’re looking for a Manager, Field & Service Parts Management to join our team in Amsterdam. To be successful in this role you should be passionate about defining the strategy for field service management and service parts and guiding your team to take the right tactical and technical decisions.

Want to help create a sustainable future of transportation that’s better for everyone? If yes, then take a look at what your role with us will entail.

About EVBox

We empower forward-thinking businesses to build a sustainable future by providing flexible and scalable electric vehicle charging solutions.

You’ll be helping us to create a sustainable future of transportation with quick thinking and clear communication that’ll keep all of our operations running smoothly.

Get to know the team

There Are Currently Two (will Be Three) Teams (with Respective Team Leads) Who Are Overseeing And Executing On These Tasks On a Daily Basis

From our office in Netherlands (Amsterdam), United Kingdom (Milton Keynes) or Germany (Essen) you will be managing the Field Service & Service Parts teams (in part remotely). They are overall responsible for 1) servicing our customers by performing support in the field, and 2) providing deep technical expertise in solving technical issues pertaining to the interaction between our hardware, 3rd party hardware connected to our platform, our software and roaming connections, whilst collaborating with engineering on the supportability of our products.
  • Field service partner management: responsible for setting up and maintaining a network of field service partners.
  • Field service execution: responsible for the shipment of service parts to customers/partners and ensuring proper administration of all on-site activities.
  • (New to-be set up team) Service supply chain: responsible for managing the ordering of service parts at suppliers, managing the 3rd party logistics partner and the remanufacturing, mining & scrapping locations.
“EVBox gives us the freedom to work the way we want, and this is reflected in our high level of productivity—especially now that we’re working from home. The company culture is the reason why so many people join. When I first started, there were around 45 EVBoxers at the company. Today, there are more than 600 of us.” – Borja, Regional Director Southern Europe

For more information, check out our YouTube video "Kristof Vereenooghe, CEO of EVBox Group, reflects on 2020 and discusses the journey ahead"

What You’ll Be Doing

To meet our company objectives of providing customer excellence and a first time right culture, we look to you to provide strategic recommendations for field services which includes global service part management efficiency gains and process and product improvement. You will guide the teams in taking the right tactical and technical decisions. In addition, you will be responsible for the staffing and performance management of the teams whilst providing real-time, meaningful and constructive feedback to direct reports to develop their careers.

Your main responsibilities will include, but aren’t limited to:
  • Define the strategy for field service management and service parts
  • Collaborate with cross-functional teams and help the team in taking the right technical decisions and influence roadmap to improve product quality and supportability
  • Generate statistical reporting to provide strategic recommendations and report trends to respective stakeholders
  • Manage a team of team leads and professionals
  • Review business priorities and take appropriate action to ensure results are achieved
  • Set clear objectives, evaluate progress and instil a high-performance culture
  • Manage individual performance, skills development and focus on effective cooperation within the team and cross-functionally
  • Ensure the timely hiring of quality new team members & build effective career development plans
Hard Skills & Professional Experience

What you’ll bring to the team
  • Proven experience working within the spare parts industry, including supply chain activities
  • Experience in working with or at a field service provider
  • Bachelor’s Degree in a technical field (Computer Science, Electrical Engineering, IT, Electronics or similar).
  • Minimum 10+ years of work experience, of which 3+ in a managerial role; all spent within technical support and/or network operations environment
  • Ability to manage, align and motivate others - especially remote and cross-functional collaborative teams
  • Experience in the EV industry is a strong plus
  • Excellent English communication & interpersonal skills
We want you to demonstrate
  • Critical thinking skills, stress-resilient with the ability to handle multiple escalations & projects at the same time
  • Data driven mentality & strong ability to translate findings into an organized set of steps and accountabilities
  • Thrives in a fast-paced, unstructured, and constantly changing work environment
Additional Benefits We Bring To The Table
  • Holiday Swap (2 days)
  • Access to learning platforms and personal development budget
  • Volunteer Day
  • Work from anywhere for 2 weeks
  • Work from home (even post-corona) + budget to set up your home office
Still need convincing? Find out even more about us by visiting blog.evbox.com and by checking us out on LinkedIn, YouTube, Instagram, Facebook, and Twitter.

What It’s Like To Work At With Us

We work together to power our sustainable future. Here’s what drives us:
  • Our friendly, entrepreneurial, and collaborative work environment
  • Working to help grow one of the key regions in Europe with your work
  • Bringing new ideas that are always highly appreciated
  • Interacting in an environment with colleagues from all over the world
You must be eligible to work in the Netherlands, United Kingdom or Germany.

EVBox is an Equal Opportunity Employer. We guide ourselves using three values: being passionate, being reliable, and being human. EVBox celebrates diversity and is committed to providing an environment of mutual respect where all employment decisions are based on qualifications, merit, and business need.

Ready to power our sustainable future? Hit apply.
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Plazo: 08-12-2024

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