Key Customer Service Representative (m/w/d)

☞ DuPont

Ver: 212

Día de actualización: 22-10-2024

Ubicación: Neu Isenburg Hesse

Categoría: Otra

Industria: Chemical Manufacturing Biotechnology Research Farming

Tipo de empleo: Full-time

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Contenido de trabajo

The Customer Service Organization at our location Neu-Isenburg (Rhein-Main-area), Germany has an opportunity for

Customer Service Representatives (m/f/d)

The Customer Service Representative is the interface between customers and multiple business and functional partners to deliver exceptional service to customers and profitability to Dupont.

The Responsibilities Include
  • Order Receipt & Handling - routine and non-routine customer order activities (also for Global Accounts), including managing customer demand, following up on samples, complex order entry, utilizing and following work processes, business strategy, and best practice to ensure high quality service throughout the whole order cycle
  • Anticipation of customer expectations and identification of best solution or alternative
  • Differentiate between customer requirements and Dupont offer; choose the best/cost effective solution
  • Actively contributing to the business goals, in particular for Customer Service
  • Understanding of the supply chain and produce product process and work closely with the functions involved
  • Manage change and improve current Customer Service processes where necessary
  • Strong interface and daily interaction with internal partners, e.g. specialized teams, Logistics, Supply chain, Credit etc.
  • Work closely together with the Commercial function and Account teams;
  • In the event of a service failure look for immediate best solution for the customer and initiate corrective actions via the Complaint process.
Your profile
  • Commercial education such as “Industriekauffrau/-mann”, Speditionskauffrau/-mann or Commercial Bachelor degree
  • Seevral years of experience in customer service
  • Prior SAP knowledge required, SFSC knowledge required
  • Fluent German, English, French and Russian language skills required;
  • Advanced computer skills (Microsoft Office)
  • Teamplayer
  • We are looking for a person, who is proactive in handling customer service/order fulfillment tasks, handles stress situations well and is able to multi-task.
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

For US Applicants See the “Equal Employment Opportunity is the Law” poster at http //www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

For our U.S. Affirmative Action Policy, click here.
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Plazo: 06-12-2024

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