IT Deskside Support Specialist

☞ Coupa Software

Ver: 153

Día de actualización: 24-10-2024

Ubicación: Karlsruhe Baden-Württemberg

Categoría: IT - Software

Industria: Software Development

Posición: Mid-Senior level

Tipo de empleo: Full-time

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Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world’s leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

Location:
This position can be based out of our office in Ettenheim or Karlsruhe.
As a Deskside Support Specialist you will:
  • Provide onsite and remote connection support for all IT related end user issues.
  • Support provisioning and deprovisioning of hardware, software and accounts for new hires and exits.
  • Troubleshoot hardware , printer and software issues.
  • Install and maintain hardware and computer peripherals.
  • Install and upgrade operating systems and computer software.
  • Troubleshoot networking and connection issues.
  • Advise on software or hardware upgrades.
  • Maintain IT Asset database and stock management.
  • Provide basic training in computer operation and management.
  • Partner with IT Security to ensure end user devices are patched and managed to security standards, compliance, and best practices.
  • Document processes and update/improve current documentation.
    • We’re looking for a Deskside Support Specialist who:
  • Has experience providing deskside support (desktops and laptops), ideally within an enterprise environment.
  • Has experience working with a ticketing system such as Service Now, Fresh Service etc.
  • Has knowledge and/or experience supporting SaaS Collaboration tools (e.g. Microsoft Office 365 or Google Application Suite).
  • Has hands on experience with Azure AD, Active Directory and Group Policy.
  • Is a natural problem solver.
  • Can communicate effectively with an array of stakeholders.
  • Has knowledge/experience in mobile (iOS/Android), macOS, Windows and printer management.
  • Is willing to be on call as part of a team rota.
  • Demonstrates empathy for end users and a passion for a frictionless user experience.
  • Is willing to occasionally travel between Coupa’s offices in Ettenheim and Karlsruhe.
    • It would also be great (but not essential) for you to:
  • Have hands on experience with endpoint management solutions (e.g. MS Endpoint Manager/Intune or Jamf).
  • Have experience working with a mix of local & globally distributed teams.
  • Be Fluent in German.
    • At Coupa, we have a strong and innovative team dedicated to improving the spend management
    processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to
    attract and retain the best in every discipline.

    We take care of our employees every way we can, with competitive compensation packages, as
    well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive
    health benefits for employees and their families, a flexible work environment…And much more!

    As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, disability, sexual orientation,
    gender identity or religion.

    Please be advised, inquiries or resumes from recruiters will not be accepted.

    By submitting your application you acknowledge that you have read Coupa’s Privacy Policy (www.coupa.com/privacy-policy) and understand, that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa’s ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing and how long we retain your application in our Privacy Policy.
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    Plazo: 08-12-2024

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