IS Support Specialist (Berlin)

☞ Hyland Software

Ver: 125

Día de actualización: 07-10-2024

Ubicación: Berlin

Categoría: Obrera Ventas Tecnologías de la información Gerencia ejecutiva Consultoría / Servicio al cliente

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Contenido de trabajo

Overview

The IS Support Specialist 2 is responsible for being the primary point of contact for all technical requests from the company’s employees. The position is responsible for providing customer service and resolving or escalating a broad range of technical issues

What you will be doing

  • Coordinate and respond to work order requests related to computer equipment, mobile devices, printers, scanners, desk phones, and audio/video equipment with limited guidance by other team members
  • Troubleshoot, resolve or escalate work orders for hardware and software errors through various communication channels such as; phone, email, direct messaging and in-person
  • Document detailed information regarding work order requests and their resolution
  • Coordinate with external vendor systems and personnel regarding warranty registration, purchases, returns and repair
  • Maintain inventory levels of all hardware equipment, software and software licenses
  • Suggest and assist with process improvement changes by updating the support knowledge base
  • May provide guidance to other team members
  • Assist with implementing, monitoring, configuring, troubleshooting, and maintaining the corporate infrastructure and line of business applications under limited guidance
  • Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

What will make you successful

  • Abel to communicate effectively (reading, writing, and speaking) in both English and German
  • Associate’s degree or equivalent experience
  • Experience providing technical support
  • Required to complete vendor-specific certifications
  • Good organizational, multi-tasking, and time management skills
  • Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
  • Good critical thinking and problem solving skills
  • Good collaborative skills, applied successfully within team as well as with all levels of employees in other areas
  • Good business and technology acumen
  • Able to thirve in a fast paced, deadline driven environment
  • Good attention to detail
  • Good ability to handle sensitive information with discretion and tact
  • Good ability to establish rapport and gain the trust of others; effective at gaining consensus
  • Knowledge of enterprise software such as operating systems, remote access, anti-virus, and encryption
  • Up to 5% travel time required

What you can expect next:

  • Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
  • Do you have any follow up questions? Email your Recruiter directly at Careers@Hyland.com.
Employee Perks and Programs
Flexible Schedule. Paid Time Off. Volunteer Time Off. Wellbeing Initiatives. Career Development and Training. Sabbatical Program. Reach out to your Hyland Recruiter for more information.

Welcome to#HylandLife
Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of over 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Please note: The job duties and responsibilities of this role are unable to be performed in the State of Colorado at this time
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Plazo: 21-11-2024

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