Incident Manager (f/m/d)

☞ Interxion

Ver: 160

Día de actualización: 22-10-2024

Ubicación: Frankfurt am Main Hesse

Categoría: IT - Software

Industria: Information Technology Services Telecommunications Financial Services

Posición: Associate

Tipo de empleo: Full-time

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Contenido de trabajo

Your Role
  • Acts as country process owner for incident management regarding our systems, trainings for the operational departments and local processes
  • Triggering and ensuring management and/or technical escalation and follow up on the escalation
  • Coordinating and ensuring the creation of a technical and customer impact analysis of certain incidents encountered
  • Escalating blocking issues reported through the incident report
  • Cooperating with internal departments to support and provide problem direction to the operational teams
  • Continuously informing on the status of the problem through the Incident Notification procedure
Your Profile
  • University degree in electrical engineering or Master Electrician/Cooling with main focus on electrical systems
  • 5 years of experience in Service Support Background Incident & Escalation Experience in the Data Center industry with deep knowledge of all systems within a Data Center
  • Experienced in working directly with both technical and business management, including higher-level management, on incident processes
  • ITIL Expert Certified
  • Excellent and effective communication skills in English and German
Benefits
  • Open door culture with short communications paths and flat hierarchies
  • Personalized onboarding plan (buddy system), education programs
  • Permanent employment contract
  • Personal development options in a fast-growing environment
  • Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
  • Many extras like free drinks, fresh fruit, or cool team events
Interxion: A Digital Realty Company in Germany
Our offices in Frankfurt and Düsseldorf are located in the center of the fast-growing German market. As the most connected city in Germany, Frankfurt is home to many network and service providers, which makes it the world leading interconnection hub. Our location in Düsseldorf is the main stop on the crucial Internet highway between Frankfurt and Amsterdam, which serves the Rhine-Ruhr metropolitan region and hosts all leading IP transit and Ethernet service providers. Join one of our teams in Germany and work closely with our local and international teams to provide our customers with a consistent, high quality service.
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Plazo: 06-12-2024

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