Front Office Agent (f/m/d) - EN

☞ NH Hotel Group

Ver: 214

Día de actualización: 07-10-2024

Ubicación: Düsseldorf North Rhine-Westphalia

Categoría: Restaurante / Hotel / Turismo

Industria: Hotel Unterbringung

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Contenido de trabajo

What do we expect?

As a Front Office Agent (f/m/d) you will be working in one of the most diverse areas of responsibility that a hotel has to offer. As the first point of contact for our international guests, the Front Office, you will have to deal with the concerns of our guests with a good knowledge of human nature and sensitivity, while at the same time ensuring a smooth check-in and check-out. This special challenge in an international hotel group with very good opportunities for advancement and further training includes the following main tasks:

  • Classical check-in and check-out as well as personal and telephone support of the international guest public.
  • Implementation of NH service and quality standards at the front office
  • Maintenance of the customer database
  • Preparation of statistics and reports
  • Training and supervision of trainees

Who are we looking for?

How can we fulfil the guest’s wishes, exceed their expectations and thus ensure a special stay? How can we make check-in and check-out run smoothly? These are just a few of the many questions you need to be able to answer as a front office agent. You can find out which skills and competences are required in the following job profile:

Professional requirements

  • Successfully completed training in the hotel industry or comparable qualification
  • First professional experience at the front office in the international hotel industry
  • Very good knowledge of German and English, further language skills would be an advantage
  • Very good knowledge of MS Office
  • Initial SAP experience desirable

Personal requirements

  • Strong guest and service orientation as well as enjoyment in dealing with an international guest audience
  • Friendly and communicative appearance
  • Organisational talent
  • Ability to work in a team
  • Willingness and commitment

What can we offer you?

The NH Hotel Group stands for one thing above all: internationality. However, our unique, international working atmosphere is not the only thing you can enjoy. Ourcorporate benefits also include:

  • financial security through a permanent employment contract
  • Collegiality and loyalty through a strong team spirit
  • NH Corporate Benefit Portal
  • Employee meals
  • Employee discounts in our hotels around the world
  • Very good opportunities for further development and regular training at the NH University

Become part of the NH team now! Please send us your complete application documents including your salary expectations by clicking on "APPLY NOW".

We look forward to receiving your application!

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Plazo: 21-11-2024

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