Field Service Engineer (m/f/d)

☞ Cognizant

Ver: 167

Día de actualización: 07-10-2024

Ubicación: Cologne North Rhine-Westphalia

Categoría: Administrativo / Oficinista / Asistente Artes / Diseño Ventas Consultoría / Servicio al cliente

Industria: Informationstechnologie

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Contenido de trabajo

:

  • Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.
  • Stage Build and Image systems with standard client image (aka eCore).
  • Complete special projects as requested by Customer.
  • Provides technical training to more junior employees.
  • Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
  • Where required, provide support for the Manufacturing "Shop Floor’’ handhelds, laptops and scanner devices.

Job Qualifications:

  • Strong Communication Skills.
  • Strong Analytic/Troubleshooting Skills.
  • Strong understanding of MS Windows Operating Systems.
  • Strong working knowledge of MS Office and basic business application.
  • Strong Customer Support Skills.
  • Minimum 2 years desk side support services.
  • A+, MCP (Microsoft Certified Professional), MCSE ( Microsoft Certified Solution Expert) – Good to have or equivalent certification.
  • Basic knowledge of networks, telecom, and compute/storage.
  • Advanced knowledge of MacOS & iOS environment & administration.
  • Advanced understanding of the MacOS imaging & end-point deployment process.
  • Basic understanding of policy, user certificates and keychains design, management, and deployment.
  • Advanced knowledge of mobile device support

EDUCATION:

  • Diploma or degree in IT
  • ITIL and/or any other additional certification preferred

Job Location :COLOGNE, North Rhine Westphalia, Germany||Hannover, Lower Saxony, Germany

Employee Status :Full Time Employee

Shift :Day Job

Travel :No

Job Posting :Aug 31 2021

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
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Plazo: 21-11-2024

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