Desktop Support Engineer L1 -On Demand

Ver: 161

Día de actualización: 22-10-2024

Ubicación: Langen Hesse

Categoría: IT - Software

Industria: IT Services IT Consulting

Posición: Entry level

Tipo de empleo: Contract

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Contenido de trabajo

Desktop support experience. Must have performed desktop support role in last 18 months.
Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
Minimum 2 years face to face experience required in Desktop Support role
Outstanding customer service
Outstanding presentation & communication
Post Deployment Support/Floor Walking/Desktop Support preferably with in last 3 years
Performing asset inventory activities as needed
Strong Microsoft Windows os experience – Especially for Windows XP and Windows 7
Understanding of Asset Management system and
Fault analysis for Microsoft Office Suite 2007/2010
Reasonable knowledge on 2nd line fault analysis and experience of Microsoft Office (Outlook, Word, Excel)
Basic Smartphone/Blackberry Support
Experience providing remote fault analysis, via verbal communication and IT remote control tools.
Active Directory user account administration experience.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Experience in providing H&E support based on the instruction / guidance from the remote team.
Project or rollout experience in the IT environment
Hardware accreditations or experience from HP or Lenovo or Dell equipment.

Requirements

Experience providing hardware and software support in a Windows environment
iOS mobile device deployment, remote management, and support expertise
Ability to successfully track multiple tasks and remain cheerful under pressure
Ability to document and socialize procedures, findings, improvements, & techniques
Excellent verbal communication, effective with remote communication
Ability to handle multiple projects simultaneously
Ability to provide On-Call and After-Hours support
Ability to lift up to 50lbs
Must be able to successfully pass a pre-employment criminal background check

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