Desktop Support Engineer

Ver: 140

Día de actualización: 22-10-2024

Ubicación: Düsseldorf North Rhine-Westphalia

Categoría: IT - Software

Industria: IT Services IT Consulting

Posición: Entry level

Tipo de empleo: Full-time

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Contenido de trabajo

Job Description

To provide technical support; answering support queries either onsite or via phone or email.
To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.
To take ownership of user problems and be proactive when dealing with user issues.
To log all calls on the call logging system and maintain full documentation.
Respond to enquiries from clients and help them resolve any hardware or software problems.
Maintain a log of any software or hardware problems detected.
Support users in the use of Computer equipment by providing necessary training and advice.
To escalate more complex service issues to the relevant IT personnel.
Troubleshooting & Problem Solving of Workstation related problems
Maintaining Asset Register of all IT equipment in IS Workshop and Department
Managing and maintaining Workstations 7/8/10
Implementing workstations 7/8/10
Implementing & Support of MS Office 2000-2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint
Installation and Support of Network & Local Printers
Installation of Desktop IP Phones
Required to work long hours from time to time
Basic MS Active Sync & Blackberry knowledge
Setups of iPad, iPhone and Android devices
Ability to do remote support (Tools will be provided)

Requirements

Proven experience as IT Technician or relevant position
Excellent diagnostic and problem-solving skills
Excellent communication ability
Outstanding organizational and time-management skills
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Degree in Computer Science, engineering or relevant field
Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

Requirements

Proven experience as IT Technician or relevant position
Excellent diagnostic and problem-solving skills
Excellent communication ability
Outstanding organizational and time-management skills
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Degree in Computer Science, engineering or relevant field
Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

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