Customer Success Associate (m/f/d)

☞ realworld one GmbH & Co. KG

Ver: 163

Día de actualización: 07-10-2024

Ubicación: Berlin

Categoría: Oficial Ventas Consultoría / Servicio al cliente

Industria: Informationstechnologie

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realworld one GmbH & Co. KG

realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life sciences, analytical, diagnostics and medical, pharmaceutical, chemical and processing industries.

Our customers include several major, well-known companies such as Lonza, ZEISS, Bio-Rad, Agilent, Becton Dickinson, Beckman Coulter Life Sciences, QIAGEN, Tecan, Hologic and GEA Group among many others.

With our comprehensive scientific and industry expertise, we have developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.

As a spin-off of IKA, a leading manufacturer of laboratory and processing equipment, we are privately funded and are among the largest VR and AR software companies that focus on industry solutions. We have cultivated a vibrant company culture with an international team of more than 250 people at our headquarters in Freiburg im Breisgau (Germany) and at other locations in Berlin (Germany), San Diego (USA), Bangalore (India), and Guangzhou (China).

We place great value on fostering a creative, performance-driven and employee-centered work environment for everyone – whether your specialty is working with clients, developing cutting-edge technology or crunching numbers!
Customer Success Associate (m/f/d)
English

Working field:

In order to grow our team in Berlin (Germany), we are now looking for a motivated working student for the role of:

Customer Success Associate (m/f/d)

Your responsibilities:

  • Assume responsibility for the success of your assigned accounts, ensuring excellent customer experiences and satisfaction in every respect
  • Consult and win the trust of our customers with your inspirational character, professional demeanor, and innovative mindset
  • Ensure that our customers derive the full value from our services and see realworld one as their trusted strategic partner
  • Establish trustful and long-term relationships with leadership teams to boost business and customer satisfaction in collaboration with the Account Management team
  • Partner closely with the Customer Success Director, as well as the Project and Account Management team to successfully carry out your projects and increase customer retention
  • Contribute to realworld one’s overall business strategy by sharing your input and ideas

Requirements:

  • Highly motivated person with a hands-on mentality and the desire to be part of a energetic and growing company
  • Passion for innovative technologies and VR/AR applications
  • Excellent organizational skills with an independent working style
  • Prior Experience with high-growth startups or innovative tech companies
  • Exceptional cooperative skills and a calm demeanor even in challenging customer interaction
  • Minimum of two more planned semesters in Berlin
  • Very good spoken and written English. Fluency in German is a big bonus but not a requirement

What we offer:

  • An opportunity to work for a market-leading, hypergrowth tech company with a broad international customer base that is using VR and AR to transform the way they work, learn and research
  • The experience of creating and implementing highly-valuable and innovative technology, while contributing to the long-term growth of a successful tech company
  • Profit from an open and modern work environment with flexible working hours
  • Be a part of a diverse international team with highly-qualified and dedicated colleagues representing over 30 nationalities
  • Learn and grow with your colleagues and get the opportunity to take responsibility for your own tasks even as a student
  • Receive additional benefits such as team events, company lunches, office snacks, gourmet coffee and a great office location in the heart of Kreuzberg, Berlin

Do you want to help revolutionize the virtual world and be a part of one of the most extraordinary tech companies in Germany?

If you do, apply now and join the realworld one team! We look forward to hearing from you!

How to apply:

Please apply through this link: https://jobs.lever.co/rw1/0d73e123-249b-4e45-971a-38ed0c560527

By submitting your application, you give your consent for the information provided on this form to be held on computer or other relevant filing systems belonging to realworld one and to be shared with other accredited employees in accordance with the GDPR 2018.
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Plazo: 21-11-2024

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