Customer Service Coordinator for Abbott (m/w/d)

☞ Tempo-Team Personaldienstleistungen GmbH

Ver: 165

Día de actualización: 24-10-2024

Ubicación: Wiesbaden Hesse

Categoría: Farmacéutica / Química / Biotecnología

Industria: Personalwesen

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Contenido de trabajo

Our renowned pharmaceutical client company Abbott, located in Wiesbaden, is looking for a full-time fixed-term Customer Service Coordinator (m/f/d) to start immediately.

Das erwartet Sie:
  • Pleasant working atmosphere
  • Attractive salary as well rapid salary increase due to chemical industry tariff
  • A contract ist fixed until 31.12.2021 with a possibility of extension
  • Parking available on site
  • Free health check

Ihre Aufgaben:

These are your responsibilities as a Customer Service Coordinator for Abbott (m/w/d):
  • Management of (external 3rd party) customer service team(s) in consideration of quality policies.
  • Ownership of understanding and reporting of customer service performance indicators taking into account client satisfaction levels. Identification of performance gaps and proposal of mitigation plans. Create, implement, maintain and control a sustainable performance measurement system for customer service KPI’s.
  • Hands-on involvement in all performance measurements aspects of customer service. Analyzes and improves existing performance tracking tools
  • Develops, prepares, interprets and comments management report on customer service indicators and challenges customer service team if no improvements are visible
  • Understands customer service processes and makes suggestions on improvements on client satisfaction levels.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; resolving problems independently; determining system improvements; implementing KPI reporting for internal ADC customer service and management team
  • Improves customer service quality results by monitoring and analyzing performance indicators.
  • Acts as back office liaison for customer service
  • Tracks effectiveness of customer service initiatives/projects
  • Reviews and channels all correspondence to customer service received in the Delkenheim office, follows-up on actions based on requests received from customers

Das bringen Sie mit:

These are the requirements as a Customer Service Coordinator for Abbott (m/w/d):
  • Post graduate diploma or University degree and/or adequate degree and on-the-job business exposure required; MBA or equivalent post graduate diploma or University degree and on-the-job business exposure preferred; Ideally international exposure through education and work within an international corporation
  • 1 to 3 years of work experience required
  • Proven project management skills, action oriented, strong analytical skills
  • Native in German and fluent in English language
  • Call center work experience
  • Experience in organizations promoting end customer products online
  • Negotiation skills
  • Customer service work experience
  • Financial or business reporting work experience
  • Excellent MS Office skills, general interest in and good understanding of IT systems required
  • Six-sigma certification, OneStep and Magento Backoffice knowledge, Product/Diabetes knowledge preferred

Benötigte Unterlagen:
  • CV in English and/or German
  • Certificates and reference letters
Apply to join the Tempo-Team today and enjoy a fair, performance-based, union-compliant salary plus attractive bonuses, benefits and extra Christmas/holiday pay. Get ready for exciting new challenges! You will receive professional guidance and can choose to extend your expertise through further training courses. You get the idea: Tempo-Team will gladly assist you on your path to success - both personally and professionally. We look forward to receiving your applications, with details of your earliest possible starting date and salary expectations.
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Plazo: 08-12-2024

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