Customer Service Agent Italian (m/f/d)

☞ expondo GmbH

Ver: 155

Día de actualización: 07-10-2024

Ubicación: Berlin

Categoría: Ventas

Industria:

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Contenido de trabajo

The expondo group is a renowned producer and online retailer for brand products across various business and industry sectors. Our conviction and drive to supply our niche products and tailored services to small and medium-sized businesses worldwide has led to strong expansion from the beginning of expondo. We currently operate in 29 countries in Europe, and our focus is on extending appropriate and scalable service to our customers.

Place of work: Berlin

Full-time or part-time possible depending on your preference

Tasks

Are you looking for an exciting challenge and a diverse range of tasks?Then you are just right with us!

As a customer advisor for the Italian speaking region you will take care of all matters relating to product enquiries, orders, returns and complaints. In doing so, you will provide our customers with advice and support in writing correspondance and on the phone, while making sure to process their concerns in a quality-conscious manner right from the start. You also get involved in our evaluation management and help us to deliver first-class customer service!

Requirements

  • EXPERTISE. You already have experience in the field of customer care or would like to start your career after completing your commercial training.
  • CUSTOMER SAVVY. You always find the right words and know how to turn our customers into fans.
  • LANGUAGES. Your Italian is fluent or at native level and your English is very good. Ideally you speak other languages as well.
  • TEAM SPIRIT. You are open-minded and want to join our team and become part of the expondo family!
  • DEVELOPMENT. You like technical devices and are willing to familiarise yourself with our broad product portfolio.
Benefits

  • FUTURE. We give you a long-term perspective in a modern, dynamically developing, global company. We invest sufficient time in your onboarding so that you can actively shape our success strategy with your expertise.
  • CONTINUED LEARNING. You can use our internal language courses freely and in addition we offer you the possibilities for professional and personal development through regular training seminars.We offer you a sponsored Udemy for Business account including the possibility of achieving certificates.
  • CONDITIONS. With us you have flexible working hours and non-working weekends. You can expect 28 days of vacation, a fair salary and an attractive bonus system.
  • FLAIR. We do not have an open space office but smaller personal offices. During the pandemic, the motto is "safety first". Therefore, we are currently working remotely and keeping our distances.
  • FUN. Be a part of a colourful culture consisting of diversity, humour, team spirit, willingness to learn and a family-like network that always supports each other.
  • HEALTH. You can look forward to excellent conditions with regard to a good work-life balance. You can keep fit in our office fitness room and in addition we offer you a subsidised sports health programme. Fresh fruits and vegetables as well as free drinks are also available.
We look forward to receiving your application!When applying, please be sure to include your complete application documents, your earliest possible starting date and your salary expectations.
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Plazo: 21-11-2024

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