Compliance Manager - Remote (Hamburg/Munich/Wiesbaden)

Compliance Manager

ABOUT INMOMENT

If you are looking for an exciting opportunity to join an award-winning global team, leading the charge in the Customer Experience (CX) universe, and who is also listed on the 300 Best Employers for Women Forbes List, we want to hear from you! In this role, you can have an immediate impact in a high-growth environment. With the projects and initiatives ahead, the role demands a smart, hardworking, and passionate individual to hop on board.

Despite a pandemic, InMoment has not only thrived throughout but we have experienced phenomenal growth during this time. This is a unique opportunity to join a truly global team as we continue to take it to the next level!

This role can be based in our offices in Hamburg, Munich or Wiesbaden - with remote working arrangements possible.

Please note that you must be located in Germany or willing to relocate there.

YOUR OPPORTUNITY

Join our established but fast growing technology business who are expanding across Europe and internationally. We are looking for an Information Security and Compliance Manager to join our expanding compliance function. As an Information Security Manager, you will assist internal teams in responding to client security, legal and compliance reviews and revising policies to meet evolving industry standards. This person is the "First Stop" and primary /point of contact for compliance requests coming from our external and internal clients. This person will respond and then further involve company resources to timely and fully respond to questionnaires from customers and prospects.

ABOUT THE ROLE

Reporting to the VP and General Counsel in the US, we are looking for an experienced Compliance Manager who’ll be proactively responsible for ensuring our internal governance and compliance for all information security deliverables across Europe and APAC. You make sure that our Information Security Management System is maintained along with compliance to policies, procedures within particular ISO27001, SOC 2, GDPR and other regulatory guidelines.

KEY RESPONSIBILITIES

• Responsible for procedural, physical and security related aspects of service
• Applying and reviewing relevant policies and operating procedures
• Be familiar with international data privacy and security regulations
• Assist with updating policies and procedures for Identity and Privilege Access Management
• Assist with governance, policy and reporting of - IT health check, Audits, Pen tests, Patching, Security clearance levels of staff delivering the service to the customer
• Assist with implementing and documenting IS027001 best practice / compliance.
• Assist with responding to security incidents
• Assist employees when they experience security incidents on the job and ensure proper security measures are followed
• Closely work with legal department on Data Protection
• Work in partnership with our Sales organisation completing the Requests for Information and Requests for Proposal process.
• Work in partnership with the Customer Success Team to address Customer related questions and undertake robust audits.

IDEAL EXPERIENCE

• Experienced Information Security Skills with significant experience across Europe (including UK and Germany)
• Past work in a supplier environment
• Good Knowledge of business benefits that security technologies can bring to the customer
• Experience of managing control systems and maintaining ISO27001 accreditation and SOC 2 audits within an organisation (ideally multi-site and international)
• IT governance, controls and best practice experience
• Experienced in 3rd party vendor management and audits
• Strong knowledge of GDPR, and applicable data protection laws and privacy regulations
• Preferred languages are English - Fluent. German or other EU languages - Fluency
  
  
  

DESIRED NATURAL ATTRIBUTES (INMOMENT DNA!)

• You live and breathe customer service and demonstrate a customer-first attitude at all times
• Communicates, if not over-communicates, effectively and effortlessly with internal and external stakeholders
• Exceptional interpersonal and decision-making skills
• Understands deadlines and goals and can operate with a sense of urgency without sacrificing quality
• Exhibits a high level of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail
• Loves working in a super collaborative, high-tech, fast-paced environment and doesn’t mind getting their hands dirty - working shoulder to shoulder across teams to help InMoment’s growth trajectory
• Technology driven with savvy technical skills
• Proficient with Google Suite (gmail, sheets, slides, forms etc)
• Quickly develop company-specific expertise and remain abreast of market changes, customer trends, and competitors’ best practices
• Inspirational team player, colleague, and culture champion within InMoment
• Collaborative facilitator who develops relationships and loyalty with his/her colleagues at all levels of the company

BENEFITS OF JOINING OUR TEAM

• Flexible working... we trust you to get the job done
• Fun, innovative, collaborative, supportive working environment
• Employee wellbeing initiatives and offerings such as our Employee Assistance Programme including counseling sessions, phone and online support on matters such as Family, Health, Money and Work.
• Regular performance reviews and bonus incentives
• Continuous learning and development opportunities
• Inclusion and Diversity teams - Women of InMoment and InMovement
• Virtual and face to face team events
• A competitive salary
• Private Medical insurance
• Life Assurance
• Employee recognition platform points can be used with retailers such as Amazon, and use points for hotels, tickets, gift cards, and charitable donations.
• Generous holidays
• Employee recruitment referral scheme
• Enrolment into the Pension scheme
• Participate in our Corporate Social Responsibility and Charity Initiatives
• Support from the leadership team to deliver the best solution and service possible
• and so much more!
• An opportunity to truly ‘Leave your Mark’ in a global organisation… come join our team

At InMoment, inclusion and diversity is at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests and backgrounds foster a stronger and more creative work environment.

We thank all those who apply, however, only candidates selected for an interview will be contacted.