Commissioning and Customer Support Engineer

Nexxiot AG from Zurich, Switzerland, is a driver of the digital logistics of tomorrow. The company’s goal is to enable a five percent reduction in global CO2 emissions by increasing cargo transport efficiency and eliminating waste caused by empty runs and inefficient routes. To achieve this, the company empowers its customers to leverage the power of their data with cutting-edge technology. Therefore, Nexxiot provides an integrated solution to track, find and protect cargo from over 160 countries around the globe and across 450 network roaming partners to ensure trust, security, and efficiency. Data from more than 4 billion travelled kilometers is stored in Nexxiot’s dedicated logistics cloud. Employees from over 19 countries contribute to the success of the company. In addition to its headquarters in Switzerland, Nexxiot operates in Germany, the USA and is pursuing a global growth strategy. For more information, visit www.nexxiot.com

We are looking for a highly motivated commissioning and support engineer to strengthen our team to support customers when they are facing issues with our products in the field and support our customers in their workshops installing our devices.

You will be traveling throughout Europe to support and train our customers when installing the devices on rail wagons, tank containers and other assets. This to ensure perfect operation of our devices and best possible knowledge transfer doing installations on customer assets.

In our office in Rüsselsheim or Zurich, you will be handling service desk tickets and provide remote support for our customers.

Your main responsibilities will include but are not limited to:

• Installing devices in the field on assets
• Troubleshooting of devices in the field and creation of NCR´s (Non conformity reports)
• Training workshop personnel on device installation
• Handling service desk tickets, assigning to responsible parties and status follow up
• Representing Nexxiot as 2nd level support contact
• Providing phone support for our customers
• Collect and structure customer requests and communicate them to internal Product Owners

• Experience working with mechanical tools
• Experience with direct contact to customers
• Problem solving, especially when on site with the customer
• Good language skills spoken and in writing in English and German (other languages are a plus)
• Ability to understand and analyse issues and problems
• Eager to learn and bring in new ideas to improve our way of customer support
• Willingness to travel (up to 30%)

This role is designed to be based in Rüsselsheim or Zurich hence it would be great if you are eligible to live and work in GER or have a valid work permit in CH.

We would also like to invite you to apply for this position regardless of your age, gender, or religion (or whatever might hold you back). We believe and embrace the advantage of a diverse culture at Nexxiot. Only with accepting everyone who they are, we can be at our best and drive Nexxiot to success!

Our HR and hiring team are very much looking forward to receiving your CV in English via our career portal that we finally get to know you a bit better!

We do not consider CVs from agencies.