Client Success Manager, Enterprise (m/f/x)

☞ Yext

Ver: 133

Día de actualización: 22-10-2024

Ubicación: Munich Bavaria

Categoría: Consultoría / Servicio al cliente Ventas

Industria:

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Contenido de trabajo

Yext (NYSE: YEXT) helps organizations answer every question about their business. Yext’s Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.

We are looking for Enterprise Client Success Managers with a strong background in digital! You will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Client Success Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and upsells. Client Success Managers will work with cross-functional teams including Sales, Business Development and Product Management to accelerate usage and relay client needs.

What You’ll Do

  • Establish consultative and positive relationships with clients
  • Ensure client expectations are exceeded consistently
  • Drive upsell opportunities into Yext’s existing client base
  • Transition new clients into the company seamlessly and build consistent process across all clients
  • Develop best practices and process strategies
  • Understand client business goals and anticipate future needs to deliver efficient solutions
  • Drive planning sessions to ensure client is able to fully maximise Yext to meet their performance and operational efficiency goals
  • Conduct quarterly business reviews and check in points with key clients
  • Phenomenal interpersonal skills and organised project management
  • Elicit client feedback to act as internal advocate for our clients
  • Communicate regularly with the customer to evaluate satisfaction

What You Have

  • BA/BS degree or similar college level education
  • Ideally 2+ years of experience in Digital/Technology Account Management
  • Outstanding client service and relationship skills
  • Strong analytical and problem-solving skills
  • Experience in data analysis and Excel work
  • Leadership in developing best-in-class client presentations/QBR leadership
  • Ability to thrive in a fast pace environment with tight deadlines
  • Die hard drive to make clients successful

Bonus Points

  • Blend of consulting, search, technological and/or display experience
  • Experienced in on-boarding clients; implementation and integration experience


#LI-JS2

Yext is committed to building an inclusive and diverse culture where every person is seen, heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

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Plazo: 06-12-2024

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