E-Commerce Manager Commercial

Job content

Technology enhances your life - your job should too. At Microsoft Retail Stores, that is what we believe. We are the face of Microsoft’s cutting-edge devices and services, designed to provide customers, consumer and commercial, with a world-class experience in this mobile-first, cloud-first world. We serve as centers of innovation, connecting customers with technology that simplifies their lives, improves their productivity and inspires their creative potential. As a member of the Microsoft Stores team you will cultivate the skills to pave the way for your ultimate career path. Your unique talents, perspective, and abilities will help accelerate our journey and transformation as a company. We are looking for teammates who are dedicated to finding deeper meaning and purpose in their work, who want to learn, to contribute and to grow. Join our growth journey - find your passion.

 

Microsoft Stores is the worldwide direct sales engine for Microsoft’s cutting-edge devices and services delivered directly to consumers, dual-users and commercial customers. Small and Medium Businesses (SMB), Education and Public Sector audience are a key target audience for Microsoft Stores, which is poised for significant growth in the next five years. To fuel our continued growth in Germany, Austria and Switzerland, we are looking for a bright, customer obsessed, data driven and creative leader with e-commerce knowledge to join our team. In the role of the E-Commerce Manager Commercial you will own assisted and unassisted customer journeys for Microsoft Store. You deliver Go-to-Market strategies, support the launch of new products in the DACH region and improve the assisted and unassisted customer journey in order to grow the sales of our products (surface, mix reality). In addition you will be the Voice of the Customer providing insights to Corporate stakeholders, Segment and Product Groups to advocate for improvements in commercial product development, sales enablement tools & processes and customer shopping experience. You will also be the expert and go to person for the Online Commercial business in DACH.

Responsibilities

In your role as the E-Commerce Manager Commercial, you will focus on the following areas:

• manage the business performance for your area of responsibility and present this in regular meetings on EMEA and Corporate level.
• develop annual strategic growth plans and drive their execution to achieve revenue, profit and market share goals for Microsoft Store products (Hardware & Services).
• pilot Device As A Service in EMEA, growing the commercial subscription online business for Microsoft.
• Drive projects with the involvement of stakeholders from different functions and geos to improve processes with an impact on SLA and customer experience.
• partner with site merchandising team to ensure a smooth launch of new products and services on our store front.
• perform in-depth analysis and turn them into strategic insights, present these in convincing figures and turn them into action
• seek out ways to automate and simplify manual processes in order to improve productivity.
  

In this highly visible role, you will partner with executive leadership and stakeholders in EMEA and US to define the overall go to market strategy for SMB/Education/Public Sector audiences. Success in this role is dependent on deep value-add relationships with multiple internal stakeholders.

What Our Team Offers

At the core we are a customer focused team that encourages a diverse and inclusive culture. We are respectful, cooperative and accountable and approach work with a fun and positive attitude. The right candidate can have opportunities for career growth, development in e-commerce in the B2C or B2B segment and being customer zero for Microsoft Cloud for retail and other industries.

WhatIwill do for you

• Champion your success at every level of our leadership
• Empower you with the opportunity to gain new experience, test and learn, and improve upon your strengths
• Support who you are as your authentic self
• Make career development a consistent priority
  

Qualifications

Basic Qualification:

The right person comes with an E-Commerce background and proven experience in B2B sales, has strong analytical skills and is customer obsessed. In addition, you have strong verbal and written communications skills.

Preferred Qualifications

• Proven thought leadership and results-driven
• experience in E-Commerce preferred
• self-motivated, action-oriented with a sense of strong follow-through
• strong analytical skills and a proven track record of taking ownership and leading data-driven analyses and decision making to support and grow a business
• A track record of exceptional partnering across a wide-array of internal business groups, global stakeholders across different geos and organizational boundaries
• The ability to drive complex projects, deal with ambiguity and be comfortable interacting with senior leaders and virtual teams, both internally and externally is essential in this role.
• An entrepreneurial spirit that is passionate about building businesses within a fast-paced environment, while changing the way customers perceive our brand and our products
• A character that exemplifies Microsoft values including integrity, honesty, openness, personal excellence, constructive self-criticism, continual self-improvement, and mutual respect
• MBA preferred, but not required.
• Superior verbal, written, and presentation skills in both English and German
  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.