Desktop/IT Support Engineer

View: 139

Update day: 24-10-2024

Location: Frankfurt am Main Hesse

Category: Information Technology Part-time

Industry:

Job type: Teilzeit

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Job content

Desktop/IT Support Engineer

Location: Frankfurt, Germany

Job Type: Contract

Job Description:

The Workplace function is responsible for managing and supporting the workplace environment (hardware, software, IT processes) ensuring our customers receive a positive experience.
The Client Analyst is a key role within the Workplace function.
The Client Analyst is responsible for interacting with customers to deliver effective services and support and to address incidents and/or problems reported by the customer.
In respect of incidents and IT service requests the Client Analyst is acting or coordinating on behalf of IT Operations as a whole which means events may not be limited to the workplace environment only.
Furthermore support may not be limited to internal IT Operations functions but could include other IT departments within Client or Client’s or external 3rd party companies.
Customers are all users or legal entities supported by Client IT Operations.

General Client Analyst tasks:

IT support (incidents, service requests, general queries) by phone, remote access, mail and onsite via attendance in person.
Resolving (fulfilling) incidents (support requests) and document the actions in an approved service desk tool (ServiceNow).
Rollout and implementation of IT equipment (PCs, notebooks, Cisco phones, iPhones, iPads, mobile phones and so on) incl. quality check.
Support and implementation/deployment of applications and other workplace software moves and changes support.
Interface between IT Operations, customers and external IT-Service-provider.
Inventory and asset management and care of hardware for Frankfurt based users

Reporting and management tasks:

Enhanced processing of incident and support requests in defined cases.
Manage escalation to senior managers as required
Observance of processes, internal requirements and service level agreements.
Customized reporting of adherence to service level agreements as agreed.
Knowledge management and information sharing with colleagues. Maintain suitable Knowledge Base.

Basic Technical skills:

Enhanced Technical skills:

Job Types: Part-time, Contract

Work Remotely:

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