Service Center Operations Lead- DACH

Who is Bird

Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users.

We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future.

The Service Center Operations Lead is a key role on the city operations team. The SCOL serves as the lead mechanic, shift lead, and varying degrees of management based on experience. SCOLs are mechanically inclined and willing to get in the weeds. They are able to step in to help manage seasonal employees, plan schedules, manage logistic movements, play a key role in inventory management, and support the team’s vision for running the Bird facility. SCOLs spend their time jumping on the line to help with maintenance, but also planning, training new mechanics, and identifying feedback for our vehicle team to help continuous improvement efforts.

Responsibilities

• Owner of inventory management in their facilities, both Bird operated and third party operated in their sub-region. This includes managing a facility to inventory KPIs through first hand knowledge of inventory product and process to ensure tight controls through day to day vehicle movement and the ability to project manage large scope inventory counts with highly scrutinized timelines.
• This role is a people leadership role, managing two levels of hourly personnel (mechanics). It is essential these individuals lead with strong EQ, an ability to manage up to their GM, but speaking the same language as their direct reports. The SCOL can manage their team to goals and targets to ensure facility productivity.
• The SCOL will be the FM advocate for vehicle repair, taking a customer service approach to supporting FMs with the mechanical repair of their fleet through 1:1 interactions and training. The right individual will use a data forward approach to ensure Bird vehicles are in good working condition, whether those vehicles are in a Bird facility waiting for fleet assignment or in a Fleet Manager’s fleet.
• SCOLs will improve their ability to give good feedback, manage, and train by spending time completing maintenance tasks..

Requirements

• 2-3 years of operating experience including inventory or facility management responsibilities
• 1 year of people management responsibility including recommendation to hire/ terminate
• Project management
• Interpersonal skills, conflict management and strong EQ
• Mechanically inclined and willingness to work with hands
• Believer in Six Sigma, Kaizen or Lean operating processes

Culture at Bird

We’re an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Perks up

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a work from home stipend, a wellness allowance, and more. Plus, a new resource to help support personal and professional developments—all the goods needed to move on our mission together.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place you’d like to work? Sweet. Let’s chat.