Senior Specialist, Service Parts Planning & Coordination

☞ Fisker Inc

Aussicht: 182

Update Tag: 19-10-2024

Ort: Munich Bavaria

Kategorie: Beratung / Kundenservice

Industrie:

Jobtyp: Vollzeit

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Jobinhalt

About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit
www.FiskerInc.com
– and enjoy exclusive content across Fisker’s social media channels:
Facebook
,
Instagram
,
Twitter
,
YouTube
and
LinkedIn
. Download the revolutionary new Fisker mobile app from the
App Store
or
Google Play
store.
Role Overview
As the Senior Specialist, Service Parts Planning & Coordination, Europe you will provide expertise to provide best-in-class customer service by optimizing stock levels and distribution of spare parts across Europe. The purpose of this role is to collaborate with Finance to define European Pricing and monitor Fisker’s Service parts and accessories pricing strategy based on competitive OEM and Aftermarket research data, internal goals, and sales input. A key aspect of this role is to work closely with internal stakeholders and to leverage analytical concepts to develop and refine best in class service parts strategies across Europe that support excellent customer service. The Senior Specialist, Service Parts Planning & Coordination, Europe will work closely with the Finance and Parts Logistics Teams to optimize distribution and profitability while being the local ambassador of the European customer base.
The role is based in Munich, Germany, and requires some travel across Europe.
Responsibilities
  • Coordinate with Finance optimized European pricing leading to the maximization of parts and accessories price competitiveness and profitability.
  • Work closely with all Parts Specialists in the Centre + locations in Europe to monitor processes and service quality.
  • Maintain and update local parts pricing monthly for all markets and manage the price file distribution to internal stakeholders periodically based on seasonal demand and forecast.
  • Support strategic projects and provide input to the Parts Operations & Logistics for holding the right number of service parts with volume at the EU distribution center.
  • Perform local pricing studies and analyze parts pricing in relation to Aftermarket parts suppliers, collision services.
  • Maintain good working relationship with the Country Managers in all European countries to support parts specialists at all the regional service points.
  • Previous experience of setting up processes and system following best practice.
  • Experience in collaborating on pricing strategies with sales and marketing department.
Basic Qualifications / Knowledge / Experience
  • Bachelor’s degree required.
  • 3-5 years of combined experience within parts management including pricing, planning, identifying retail opportunities, coordinating with all service points for necessary actions with close collaboration with sales team, regional key account managers and Parts operations in EU region.
  • Proven trainer/facilitator expertise with knowledge of service department operations, roles, practices, processes, and KPIs.
  • Proficient in the use of Microsoft office applications such as Word, Excel, PowerPoint, Outlook and Explorer.
  • Exceptional communication skills.
  • Strong interpersonal, negotiation and influencing skills
  • Independent / Self Starting.
  • Punctual and reliable.
  • Good working ethic and team player.
  • Eager to learn.
  • Fluent spoken and written English.
Preferred Skills / Experience / Competences
  • Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks and uncertainty.
  • Business Acumen: Contribute to the company strategy and align the strategic priorities of own area with the direction and strategic priorities of the broader organization.
  • Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way.
  • Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
  • Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.
  • Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.
  • Displays Global Perspective: Conveys an understanding of the organization’s global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.
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#LI-CT-1
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Frist: 03-12-2024

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